Since we moved to a new billing system, each part of your plan appears as its own charge. You may see several receipts on the same day. Receipts come from "GoldCare - Health & Wellness" (processed by Stripe).
Why the amount is a little higher than the price
Card payments include a small card processing fee. That's why a $17 membership shows as $17.53 and the $12 family plan shows as $12.37 on your statement.
Common charges
| You see about… | It's usually… |
|---|---|
| $17.53 / month | Basic monthly membership ($17 + processing fee) |
| $12.37 / month | Family plan add-on ($12 + processing fee) |
| $169 / year | Basic annual membership |
| $120 / year | Annual family plan add-on |
| $50 or $90 / month | Monthly 15- or 30-minute appointment upgrade |
| Other amounts | An appointment (paid by card or by buying tokens) or a Med-Pack |
Didn't expect one of these charges?
- Family plan you don't need? Many members find a family add-on they didn't mean to choose. Contact us and we'll remove it, and a member of our team will review the charge.
- Annual renewal you forgot about? See Does my membership renew automatically?
- Two identical charges? See I was charged twice.
Send us a chat or email [email protected] with the date and amount of the charge (a screenshot of the receipt or card statement helps) and a member of our team will review it with you.