Account, Login & App

I can't log in or I'm not getting my verification code

GoldCare uses two-step verification: after your password, the Verify your identity screen asks for a 6-digit code we text to the phone on your account. Most login problems are fixed with these steps. New to logging in? See How to log in Try this first 1. Use Google Chrome or Brave. Safari, Edge, Firefox, DuckDuckGo and some other browsers can block our login codes and emails. 2. On a phone, use the browser (not the app). Go to app.goldcare.com. 3. Keep only one GoldCare tab open, and don't close it while you check your email or texts. Opening a new login page creates a new code, and the old one stops working. 4. Check your spam/junk and trash folders for the code email. 5. Use the code quickly. It's only valid for a few minutes. If it expires, click Resend code after the countdown. 6. No text? Click Send by email instead on the Verify your identity screen. 7. After typing the code, wait for the page to update on its own. Don't click "Continue". Still stuck? - "Locked out due to too many failed attempts": contact us. Our tech team can unlock your account and send you a password reset. - Not getting texts: check you haven't blocked our messages, and use Send by email instead. We can also switch your codes to email only. - Wrong email or phone on your account: we can update it. See How do I change my email, phone or address? Contact us by live chat at goldcare.com (Monday–Friday, 8 a.m.–10 p.m. ET), by phone at (239) 441-4249, or at [email protected]. Let us know your name, the email on your account, and a screenshot of any error message.

How do I change my email, phone number, address or time zone?

Address, time zone, language Log in, click your name or photo (top right) and open User Settings: - Personal Information: address, phone number and login - Preferences: time zone and language (including Spanish) Keep your address accurate. It decides which prescribers and pharmacies you see. Keep your time zone accurate so appointment and class times show correctly. Login email or phone number Contact us by chat or at [email protected] with: - the full name on your account - your current email - the new email (or phone number) you'd like to use Once we've confirmed your account, we'll update it, and you'll log in with the new email and your existing password. Each account has one email and one phone number. For family members, each profile has its own contact details.

Is there a GoldCare app? Which browser should I use?

The mobile app There is a GoldCare mobile app, but it has known problems, and we're rebuilding it. The new app is expected in January 2027. Until then, please use the website on your phone, tablet or computer. It has every feature and works best. Recommended: the website in Chrome or Brave 1. Open Google Chrome or Brave (both are free to download). 2. Go to app.goldcare.com. 3. Log in. See How to log in Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block features such as login codes, scheduling and payments. Video visits on a phone or tablet Install the Zoom app before your appointment. Your visit opens in Zoom. See How do I join my video appointment? Something not loading? Refresh the page, make sure you're on Chrome or Brave, and try again. Still stuck? Send us a screenshot in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

How do I reset my password?

1. Go to app.goldcare.com using Chrome or Brave. 2. Click Forgot Password and enter the email address on your account. 3. Open the reset link we email you (check spam and trash too) and choose a new password. Password requirements At least 10 characters, including one uppercase letter, one lowercase letter, one number and one special character. Avoid using your name. Reset email not arriving? - Make sure you're using Chrome or Brave. Other browsers may block the request. - Check that you entered the email you signed up with. If that email no longer works, contact us to change it. - If you keep getting "choose a different password" or you've been locked out, contact us and our tech team will unlock your account. Contact: chat at goldcare.com or [email protected]. Logged in and just want to change your password? Click your name (top right) → User Settings → Personal Information (address, phone number and login).