Labs & Medical Records
By GoldCare Member Services
By GoldCare Member Services
How do lab and imaging orders work?
GoldCare doesn't run its own labs. If you and your prescribing provider decide you need tests, they'll create an order you can take to a lab or imaging center of your choice. Steps 1. During your visit, your provider decides with you which labs or imaging you need. Only prescribers (MDs, DOs, NPs, PAs) can order them. 2. After the visit, once your provider finalizes your documents, you'll get a notification. 3. Go to Appointments, click the visit, and download the lab or imaging order from the Appointment Details page. 4. Take the order to a lab or imaging center near you. You pay the lab directly, or use your own insurance there if you want. 5. When you get your results, send them to GoldCare so your provider can review them. See How do I upload my lab results? Trouble? - Can't download the order? Contact us and we'll email it to you. - The lab says it can't run the test as written? Message us with what the lab told you, and we'll ask your provider to update the order. - To review results with your provider, book a follow-up visit.
Where can I find my visit notes, prescriptions and medical records?
On your appointment details page Go to Appointments, choose the Past tab and click a visit. You'll find: - Summary: your visit summary, once your provider has finalized the visit - Intake form: what you shared before the visit - Documents your prescriber created, such as lab or imaging orders, to download See Your appointment details page The Summary appears after your provider finalizes the visit, which can take a little time after the appointment. Need a copy of your notes or records? If you can't find something, send us a message in Messages or email [email protected]. We'll get your chart notes (or any addendum) from your provider and send them to you. Have records or lab results from elsewhere? Email them to [email protected] and we'll upload them to your chart. See How do I upload my lab results? Sharing records with someone else (another doctor, a HealthShare, an insurer) Contact Member Services and tell us who needs the records. We'll explain the steps for your request. Something in my record is wrong or belongs to someone else Contact us. Once an appointment has taken place, the record can't be moved or edited by support, but we'll involve the clinical team. To avoid mix-ups, always book family members' visits from their own profile. Watch the video How to Access Your Appointment Details
How do I upload my lab results or past medical records?
Option 1: Upload it yourself - Open Appointments, click a past or upcoming appointment, and use the upload option (look for Send lab results or the + next to the message box), or - Attach files to your intake form when you book. Option 2: Email them to us Send your results to [email protected]. Our nurse will upload them to your chart and let your provider know. - Please send PDFs, not photos or screenshots. Most labs (for example Quest, Labcorp, Ulta Lab Tests) let you download a PDF of your results from your online account. - Include your full name as it appears on your GoldCare account, plus the provider's name and appointment date if you have one. - If you don't have an appointment yet, book one so your records can be attached to it. Before your appointment Send results a day or more before your visit so your provider has time to review them. Watch the video How to Upload Your Lab or Imaging Results