Prescriptions, Pharmacy & Med Packs

How do I order a Med-Pack?

Buying a Med-Pack takes a few minutes. The appointment with a provider is part of the pack, so you'll book it as you buy. Before you start: check that the address on your account is where you want the pack shipped (User Settings → Personal Information). Steps 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs. (Or click New Appointment and choose the Med-Packs tab.) 3. Choose a pack and click View details to see what's inside and the price. See What does each pack include? 4. Continue to buy the pack and choose a provider, date and time for the included appointment. 5. At checkout, tick the Cancellation Policy and Appointment & PMA confirmation boxes and confirm your payment. 6. Attend your video appointment. The provider reviews your health history, allergies, weight and height so the medications are right for you. 7. After the appointment, your medications are prepared and shipped to the address on your account. Allow 1–2 weeks for delivery. Good to know - The appointment is included in the pack price. Book it through the Med-Pack path, not as a separate Primary Care visit. - The pack appointment covers the pack only. It can't add other medications, labs or imaging. Book Primary & Acute Care for those. - No substitutions. Only the listed medications can be received. - Shipping to a different address? Update the address on your account before you book (the appointment time will show in that location's time zone), and change it back after the appointment. - Need medication now? Book Primary & Acute Care and use a local pharmacy instead. When will it arrive? See Med-Pack delivery and refills Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

When will my Med-Pack arrive? Can I get a refill?

Delivery time After your pack appointment, the prescription goes to our partner pharmacy, which prepares your pack and ships it to the address on your account. - Please allow 1–2 weeks for delivery. - Medications and vitamins may arrive in separate packages. - The pharmacy won't call you for payment. The pack price already covers the medications and shipping. Sick now and need medication sooner? Book a Primary & Acute Care appointment instead. Your provider can send a prescription to a local pharmacy. You pay for that visit and pay the pharmacy directly. It's been longer than 2 weeks Send us a message in Messages or email [email protected] with your appointment date. We'll check with the pharmacy and get you a status or tracking update. Something missing from your pack (for example, the vitamins)? Let us know and we'll look into it. Refills and substitutions - Med-Packs don't include refills, even if a bottle label shows one. To restock, order a new pack. - No substitutions. You can only receive the medications listed in the pack. - Need a different medication, labs or imaging? Book a Primary & Acute Care visit. Can't see a pack? If a pack isn't offered for your account or address, contact us and we'll check for you. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

My pharmacy says it didn't receive my prescription

Prescriptions are usually sent (by fax or e-prescription) right after your provider finalizes your visit. Some pharmacies take a little time to enter them into their system. What to do 1. Give it 24 hours after your appointment, then call the pharmacy to check. 2. Check which pharmacy it went to. It goes to the default pharmacy on your account at the time of your visit. You can see this under User Settings > My Pharmacies or in your visit summary. 3. Still not there? Contact us by chat, at [email protected], or at [email protected]. Include: - your name and the date of your appointment - the medication name - the pharmacy's name, address, phone and fax number We'll confirm where it was sent and re-send it, to a different pharmacy if you'd like. Tip: if it was sent to the wrong pharmacy (for example, an old address), tell us. We can contact that pharmacy to cancel it so your new pharmacy can fill it. Then update your default pharmacy to avoid it happening again.

How do I get a refill or a change to my prescription?

Requesting a refill 1. Open Messages (click your name, top right → Messages), or email [email protected]. See Messages 2. Tell us you need a refill. Our Member Services team passes your request to your provider. (Providers don't reply directly in the chat.) 3. Include the medication name, dose, how many refills you need, your provider's name and your pharmacy. Your provider decides whether a refill is appropriate. Depending on the medication, they may ask you to book a follow-up visit or get labs done first. My provider is no longer with GoldCare If the provider who prescribed your medication has left GoldCare, please book a new Primary & Acute Care visit so another provider can review and prescribe it. Something's wrong with a prescription If the dose, form (for example, delayed-release) or quantity doesn't match what you discussed, contact us right away and we'll send it to your provider to correct. Running out soon? Ask several days before you run out. Member Support is available Monday to Friday, 8 a.m. to 10 p.m. Eastern Time, so requests sent late or on weekends may not be handled the same day. For a medical emergency, call 911. Med-Pack refills Med-Packs don't include refills. See Med-Pack delivery and refills.

How do I set up or change my pharmacy?

Before your first appointment, you'll be asked to choose two default pharmacies: 1. A Freedom Pharmacy. These are independent pharmacies GoldCare works with. They're used for specialty medications (for example, ivermectin) and usually ship to your home. 2. A local / chain pharmacy. This is used for urgent prescriptions you need the same day, such as antibiotics. How to set or change your pharmacies 1. Log in and click your name or photo (top right), then User Settings. 2. Go to My Pharmacies. 3. Choose your Freedom Pharmacy and your Other/Chain pharmacy and click Set as Default. Change your pharmacy before your appointment. Providers send prescriptions to the default pharmacy on your account and can't change it for you during the visit. My pharmacy isn't listed Send us the pharmacy's name, address, phone number and fax number by chat or at [email protected]. We'll add it so you can select it. Can I use my prescription insurance? Yes. Choose a pharmacy that accepts your insurance, and it will process the prescription as usual.

What is the Vaccine Exemption Package?

The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

What are Med-Packs, and what does each pack include?

Med-Packs let you keep physician-reviewed medications at home so you're prepared before you need them. Each pack includes the appointment you need with a GoldCare provider, and medication packs are delivered to your door. Prices are in tokens (1 token = $10). The app shows the starting price for each pack. The packs GoldCare Covid/Flu Essentials Pack: from 20 tokens ($200) For RNA virus infections such as coronaviruses (including Covid-19), influenza (including bird flu), Ebola, dengue fever and others. - Hydroxychloroquine and Azithromycin, in larger, multi-use quantities - A 15-minute appointment with a GoldCare provider GoldCare Covid/Flu Premium Pack: from 30 tokens ($300) Same uses as the Essentials Pack, with more included: - Compounded Ivermectin, Hydroxychloroquine and Azithromycin - Zinc, Vitamin C and Vitamin D - A 15-minute appointment with a GoldCare provider GoldCare Prescription Pack: from 36 tokens ($360) Common antibiotics and prescription medications for home use, plus a medical guidebook, mailed to you after a 30-minute consultation. | Medication | Quantity | |---|---| | Augmentin 875/125 mg | 28 | | Doxycycline 100 mg | 28 | | Cephalexin (Keflex) 500 mg | 28 | | Azithromycin 250 mg | 12 (2 Z-Packs) | | Flagyl 500 mg | 30 | | Bactrim DS | 30 | | Ciprofloxacin ophthalmic | 5 ml | | Fluconazole 150 mg | 4 | | Prednisone 20 mg | 20 | | Triamcinolone cream 0.1% | 15 g | | Zofran 4 mg | 20 | Vaccine Exemption Package: from 45 tokens ($450) Guidance appointments to help you prepare a religious exemption. No medications. See Vaccine Exemption Package Rules for every medication pack - Allow 1–2 weeks for delivery. If you're sick now and need medication sooner, book a Primary & Acute Care appointment instead. - No substitutions. You can only receive the medications listed in the pack. - No labs or imaging. These can't be ordered through a pack appointment. For different medications, labs or imaging, book Primary & Acute Care. - Take medications only as directed by your provider. Ready to buy? See How do I order a Med-Pack? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].