All GoldCare appointments are video visits on Zoom. Plan to check in 10 minutes early.
Before the day
- We send reminder texts 24 hours and 15 minutes before your appointment.
- Fill out your intake form and upload any lab results.
- On a phone or tablet, install the Zoom app. On a computer, use Chrome or Brave.
- Test your camera, microphone and speakers.
Steps to join
- Log in at app.goldcare.com.
- Click Appointments in the top menu. Your visit is on the Upcoming tab.
- Open the appointment and join the call. You can also use the Zoom link we emailed you when you booked.
- Check in to the waiting room no later than 10 minutes before your scheduled time.
- Wait in the waiting room. Your visit starts when your provider joins.
Tips for a smooth visit
- Find a quiet, well-lit spot and make sure your whole face is in view.
- Keep your list of questions and medications handy.
- Running late? Your visit still ends on time, and missed minutes aren't added back. See Late or missed visits
- Each visit has a set length that includes a short wrap-up for your provider. Extra time is only possible if you add tokens and the provider is available.
My camera or microphone isn't working
- Contact Member Services right away by live chat, phone (239) 441-4249 or [email protected], ideally before your start time.
- We'll try to fix it with you before the appointment.
- If it can't be fixed in time, the visit is rescheduled. You won't be charged for a visit rescheduled because of an IT problem that our team couldn't solve.
Provider hasn't joined?
If your provider is more than about 5 minutes late, message us by live chat right away. See Late or missed visits
Watch the video
How to Join Your GoldCare Appointment
Still stuck?
Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].