All GoldCare appointments are **video visits on Zoom**. Plan to **check in 10 minutes early**.

## Before the day

- We send **reminder texts 24 hours and 15 minutes** before your appointment.
- Fill out your [intake form](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/intake-form) and upload any lab results.
- On a phone or tablet, install the **Zoom** app. On a computer, use **Chrome** or **Brave**.
- Test your **camera, microphone and speakers**.

## Steps to join

1. Log in at [app.goldcare.com](https://app.goldcare.com/).
2. Click **Appointments** in the top menu. Your visit is on the **Upcoming** tab.
3. Open the appointment and join the call. You can also use the **Zoom link** we emailed you when you booked.
4. **Check in to the waiting room no later than 10 minutes before** your scheduled time.
5. Wait in the waiting room. Your visit starts when your provider joins.

## Tips for a smooth visit

- Find a quiet, well-lit spot and make sure your whole face is in view.
- Keep your list of questions and medications handy.
- **Running late?** Your visit still ends on time, and missed minutes aren't added back. See [Late or missed visits](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/late-missed-no-show)
- **Each visit has a set length** that includes a short wrap-up for your provider. Extra time is only possible if you add tokens and the provider is available.

## My camera or microphone isn't working

1. **Contact Member Services right away** by live chat, phone (239) 441-4249 or **memberservices@goldcare.com**, ideally before your start time.
2. We'll try to fix it with you before the appointment.
3. If it can't be fixed in time, the visit is **rescheduled**. **You won't be charged** for a visit rescheduled because of an IT problem that our team couldn't solve.

## Provider hasn't joined?

If your provider is more than about 5 minutes late, message us by live chat right away. See [Late or missed visits](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/late-missed-no-show)

## Watch the video

[How to Join Your GoldCare Appointment](https://media.goldcare.com/embed/74k3fk0wos)

## Still stuck?

Send us a message in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.