Getting Started
By GoldCare Member Services
By GoldCare Member Services
Finding your way around the GoldCare app
Here's where everything lives once you've logged in at app.goldcare.com. The top menu | Click | To | |---|---| | Home | Start a New Appointment, Buy Med-Packs, see Actions required and recommended classes | | Appointments | See your Upcoming, Past and Cancelled visits, and cancel a visit | | Education | Open WellnessU, our class and replay library | | Store | Shop The GoldCare Store | Your token balance is shown in the top bar. Your profile menu Click your name or photo in the top-right corner: | Menu item | What's there | |---|---| | User Settings | Personal Information (address, phone number and login), Payments (cards and invoices), My Pharmacies, Healthshare | | Transform Program | Our guided weight-loss program. See Transform Program | | Membership | Edit or cancel your plan | | Gift Invite | Manage the memberships you've gifted. See Gift Invites | | Messages | Chat with Member Services. See Messages | | GoldCare Community | Our members' discussion forum. See GoldCare Community | | Invite and Earn | Refer friends and earn tokens. See Invite & Earn | | Logout | Sign out | At the bottom of the page - Get help: contact Member Support, watch the tutorial videos, or read the FAQ - How to use GoldCare: our tutorial videos - Privacy Policy and Terms and Conditions Watch the video Using GoldCare for the first time Still stuck? Send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
How to log in to GoldCare
Logging in takes two quick steps: your password, then a one-time code that proves it's really you. Before you start: use Google Chrome or Brave. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page. Steps 1. Go to app.goldcare.com. 2. Enter the email and password on your account and sign in. 3. You'll see Verify your identity. We text a 6-digit code to the phone number on your account. The text reads "GoldCare Health & Wellness verification code: …". 4. Type the 6 digits into the box. Wait for the page to move on by itself. 5. You're in. You'll land on your Home page. Didn't get the text? - Wait for the short countdown to finish, then click Resend code. - Or click Send by email instead and check your inbox (and your spam and trash folders). - Use the newest code only. Each new request replaces the old one, and codes expire after a few minutes. Tips - Keep just one GoldCare tab open. Opening a second login page sends a new code and cancels the first one. - On a phone? Log in through Chrome or Brave rather than the app. See Is there a GoldCare app? - Forgot your password? See How do I reset my password? Watch the video Using GoldCare for the first time Still stuck? See I can't log in or I'm not getting my code. Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email [email protected].
GoldCare tutorial videos
Prefer to watch rather than read? These short videos walk you through the GoldCare app step by step. | Video | What it shows | |---|---| | ▶ Using GoldCare for the first time | A tour of your account, from logging in to finding your way around | | ▶ How to Schedule a GoldCare Appointment | Choosing a specialty and provider, picking a time and checking out | | ▶ How to Join Your GoldCare Appointment | Getting into your video visit on time | | ▶ How to Access Your Appointment Details | Finding your visit summary, intake form and documents | | ▶ How to Upload Your Lab or Imaging Results | Sending your results to your provider | Find them in your account 1. Log in at app.goldcare.com. 2. Scroll to the bottom of the page and click How to use GoldCare. (You can also click Get help, then How to use GoldCare.) Prefer step-by-step text? - How to log in - How do I book an appointment? - How do I join my video appointment? - Your appointment details page - How do I upload my lab results? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].