Privacy, Legal & Membership Agreement
By GoldCare Member Services
By GoldCare Member Services
How does GoldCare handle my privacy and data?
How your health information is protected GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA). See What is the PMA? Our privacy policy Read the full policy at goldcare.com/legal/privacy. Our Terms and Conditions are at goldcare.com/legal/terms-and-conditions. You'll also find both at the bottom of every page in your account. Account security Your account is protected by your password plus a one-time verification code sent to your phone (or email) each time you log in. See How to log in Never share your password, verification codes or family-profile PINs with anyone, including people who say they work for GoldCare. Your data rights Depending on your state, you may have the right to access, correct, get a copy of, or delete your personal information. You can: - submit a request through the data subject access request link in the privacy policy, or - email [email protected]. If you close your account, we deactivate it and remove your information from active databases, though some records may be kept as required by law or for fraud prevention. Stop marketing messages - Email: click "unsubscribe" in any marketing email. - Text messages: reply STOP. - Phone calls: ask us to remove your number from our call list. You'll still get service messages about your account, appointments and billing.
What is the PMA (Private Membership Association) agreement?
GoldCare operates as a Private Membership Association (PMA). The PMA is a written agreement between everyone involved with GoldCare: member-patients, clinicians and staff. It sets out shared expectations and a code of conduct so we can work together with clear, agreed-upon standards. GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA). See Privacy and your data Who signs it - You sign the PMA agreement when you create your account. - Every family member 18 or older on a family plan must sign it too. You can resend it to them from Settings > Family Members. You confirm it each time you book At checkout you tick "I've read and accepted the Appointment & PMA confirmation". It says: "I confirm this appointment is being scheduled for myself, and that only individuals covered under the Private Membership Agreement (PMA) will participate in this consultation and I agree that If I violate this policy my appointment will be canceled and I will be charged the full amount." What this means for you: - Book for yourself. To book for a family member, switch to their profile first. See Add a family member - Only people covered by the PMA can join the visit. For a caregiver to join, see Can a family member join my visit? What the agreement says, in short - You're joining a private association. GoldCare Health & Wellness is a faith-based private membership association. You join voluntarily, pay a membership fee (monthly or yearly) and use tokens for services. - Who provides your care. Prescribers, Advisors and Coaches aren't GoldCare employees; they provide services through GoldCare Doctors, PC, and every medical decision is theirs. - Advisors and Coaches are educational. They don't diagnose, order labs or imaging, or prescribe. For those, book a Prescriber. See Prescriber, Advisor or Coach? - Talk to providers through the platform. Contact with providers outside GoldCare isn't permitted. - Everything is confidential. Don't share recordings or video of a visit without written consent. - Medicare. GoldCare doesn't participate in Medicare. Visits are private-pay and shouldn't be submitted to Medicare. - Refunds. Services already provided aren't refundable. Any refund of membership fees is at GoldCare's discretion. See Refund policy - Disagreements. Disputes are handled privately instead of in court: 1) contact Member Services, 2) if it isn't resolved, email [email protected], 3) if needed, the case is referred to Relational Wisdom 360 (RW360.org) for a final decision. Where to find your copy A signed copy of your agreement is kept in your online portal. If you can't find it or would like another copy, message Member Services (click your name, top right → Messages) or email [email protected]. Family members on your plan receive an email to sign the PMA themselves.