This article applies only when a member of our team has approved a refund after reviewing your case. (Membership fees themselves aren't refundable. See our refund policy.)
Once a refund is issued, you'll get an email receipt. Card refunds always go back to the card you originally paid with. It may show as pending for a few days, and it usually appears on your statement within 5 to 10 business days, depending on your bank or card company.
Cancelled appointments
When you cancel a visit at least 24 hours ahead, the tokens go back to your token balance right away, so you can rebook. See Cancel or reschedule
Still don't see it?
If 10 business days have passed, contact your bank with the refund receipt we emailed you. If you need more help, email [email protected] with the refund date and amount.