How do I book an appointment?

Booking takes about two minutes: pick the kind of care, pick a provider, pick a time, and confirm.

Before your first visit: check that your address is correct (it decides which prescribers you can see) and set up your pharmacies. See How do I set up my pharmacy?

Steps

1. Log in at app.goldcare.com using Chrome or Brave. See How to log in.
2. On Home, click New Appointment.
3. Step 1 of 4: Select a specialty. Use the tabs All · Prescriber · Advisor · Coach · Med-Packs to narrow the list, then choose a specialty.
   • Need a prescription, lab order or imaging? Choose a Prescriber specialty such as Primary & Acute Care.
   • If you pick an Advisor specialty, you'll see an Advisory Consultation Only notice. Read it, then click Select & View Providers.
   • Not sure? See Prescriber, Advisor or Coach?
4. Step 2 of 4: Select a provider. Each card shows the provider's next availability, the price in tokens and minutes, and what it equals in dollars (1 token = $10). Click a provider to read their Biography and Specialties, then click View Availability.
5. Step 3 of 4: Select date and time. Pick a day on the calendar, choose how long the appointment should be, then pick a time. Times are shown in your time zone. Check the Total amount at the bottom and click Continue.
6. Step 4 of 4: Checkout. Review the provider, date and time (click Change to adjust). Then:
   • Have a coupon? Type it into Enter a coupon.
   • Tick both boxes: "I've read and accepted the Cancellation Policy" and "I've read and accepted the Appointment & PMA confirmation".
   • Click Confirm Payment.
7. Fill out your intake form so your provider can prepare. See the intake form.

Your visit now appears under Appointments, and we email you the Zoom link.

Good to know

• The two checkboxes matter. The Cancellation Policy asks you to cancel at least 24 hours ahead and check in 10 minutes early (see Cancel or reschedule). The PMA confirmation means the visit is for you only. To book for a family member, switch to their profile first. See Add a family member
• "Possible Location Issue" notice? It appears if you seem to be signing in from outside the state on your account. Some providers can only see patients in certain states, so you may see fewer options. Click Got it. See Providers in my state
• No open times? Click Request availability. See Request availability
• Not sure who to book? Book a free visit with the Matchmaker by clicking Discover Your Perfect Match.

Watch the video

How to Schedule a GoldCare Appointment

Still stuck?

Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].