Booking takes about two minutes: pick the kind of care, pick a provider, pick a time, and confirm.

**Before your first visit:** check that your **address** is correct (it decides which prescribers you can see) and set up your **pharmacies**. See [How do I set up my pharmacy?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/set-up-pharmacy)

## Steps

1. **Log in** at [app.goldcare.com](https://app.goldcare.com/) using **Chrome** or **Brave**. See [How to log in](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-log-in).
2. On **Home**, click **New Appointment**.
3. **Step 1 of 4: Select a specialty.** Use the tabs **All · Prescriber · Advisor · Coach · Med-Packs** to narrow the list, then choose a specialty.
   - Need a **prescription, lab order or imaging**? Choose a **Prescriber** specialty such as **Primary & Acute Care**.
   - If you pick an **Advisor** specialty, you'll see an **Advisory Consultation Only** notice. Read it, then click **Select & View Providers**.
   - Not sure? See [Prescriber, Advisor or Coach?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/prescribers-vs-advisors)
4. **Step 2 of 4: Select a provider.** Each card shows the provider's next availability, the **price in tokens and minutes**, and what it **equals in dollars** (1 token = $10). Click a provider to read their **Biography** and **Specialties**, then click **View Availability**.
5. **Step 3 of 4: Select date and time.** Pick a day on the calendar, choose **how long the appointment should be**, then pick a time. Times are shown in **your time zone**. Check the **Total amount** at the bottom and click **Continue**.
6. **Step 4 of 4: Checkout.** Review the provider, date and time (click **Change** to adjust). Then:
   - Have a coupon? Type it into **Enter a coupon**.
   - Tick **both** boxes: **"I've read and accepted the Cancellation Policy"** and **"I've read and accepted the Appointment & PMA confirmation"**.
   - Click **Confirm Payment**.
7. **Fill out your intake form** so your provider can prepare. See [the intake form](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/intake-form).

Your visit now appears under **Appointments**, and we email you the Zoom link.

## Good to know

- **The two checkboxes matter.** The Cancellation Policy asks you to cancel at least 24 hours ahead and check in 10 minutes early (see [Cancel or reschedule](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-or-reschedule-appointment)). The PMA confirmation means the visit is **for you only**. To book for a family member, switch to **their profile** first. See [Add a family member](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-add-family-member)
- **"Possible Location Issue" notice?** It appears if you seem to be signing in from outside the state on your account. Some providers can only see patients in certain states, so you may see fewer options. Click **Got it**. See [Providers in my state](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/providers-in-my-state)
- **No open times?** Click **Request availability**. See [Request availability](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/request-availability)
- **Not sure who to book?** Book a free visit with the [Matchmaker](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/matchmaker) by clicking **Discover Your Perfect Match**.

## Watch the video

[How to Schedule a GoldCare Appointment](https://media.goldcare.com/embed/dnopfqsmey)

## Still stuck?

Send us a message in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.