Delivery time
After your pack appointment, the prescription goes to our partner pharmacy, which prepares your pack and ships it to the address on your account.
- Please allow 1–2 weeks for delivery.
- Medications and vitamins may arrive in separate packages.
- The pharmacy won't call you for payment. The pack price already covers the medications and shipping.
Sick now and need medication sooner? Book a Primary & Acute Care appointment instead. Your provider can send a prescription to a local pharmacy. You pay for that visit and pay the pharmacy directly.
It's been longer than 2 weeks
Send us a message in Messages or email [email protected] with your appointment date. We'll check with the pharmacy and get you a status or tracking update.
Something missing from your pack (for example, the vitamins)? Let us know and we'll look into it.
Refills and substitutions
- Med-Packs don't include refills, even if a bottle label shows one. To restock, order a new pack.
- No substitutions. You can only receive the medications listed in the pack.
- Need a different medication, labs or imaging? Book a Primary & Acute Care visit.
Can't see a pack?
If a pack isn't offered for your account or address, contact us and we'll check for you.
Still stuck?
Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].