Every visit has its own appointment details page. It's where you join, prepare and find everything afterwards.
How to open it
- Log in at app.goldcare.com.
- Click Appointments in the top menu.
- Choose the Upcoming, Past or Cancelled tab.
- Click the appointment.
Shortcut: if Home shows Actions required, click Open appointment details to go straight there.
What you'll find
| Section | What it's for |
|---|---|
| Status | Where things stand with this visit |
| Summary | Your visit summary from the provider, once they've finalized the visit |
| Intake form | Fill it out before the visit, or review what you sent. See the intake form |
| Documents | Lab or imaging orders your prescriber created, to download. See Lab and imaging orders |
| Need help? | Ways to get help with this appointment from Member Services |
Tips
- The Summary isn't there yet? Providers finalize visits after the call, so it can take a little time.
- Have lab results to share? See How do I upload my lab results?
- Booked under the wrong profile? Contact us before the visit. Once a visit has taken place, the record can't be moved.
Watch the video
How to Access Your Appointment Details
Still stuck?
Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].