GoldCare operates as a Private Membership Association (PMA). The PMA is a written agreement between everyone involved with GoldCare: member-patients, clinicians and staff. It sets out shared expectations and a code of conduct so we can work together with clear, agreed-upon standards.
GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA). See Privacy and your data
Who signs it
- You sign the PMA agreement when you create your account.
- Every family member 18 or older on a family plan must sign it too. You can resend it to them from Settings > Family Members.
You confirm it each time you book
At checkout you tick "I've read and accepted the Appointment & PMA confirmation". It says:
"I confirm this appointment is being scheduled for myself, and that only individuals covered under the Private Membership Agreement (PMA) will participate in this consultation and I agree that If I violate this policy my appointment will be canceled and I will be charged the full amount."
What this means for you:
- Book for yourself. To book for a family member, switch to their profile first. See Add a family member
- Only people covered by the PMA can join the visit. For a caregiver to join, see Can a family member join my visit?
What the agreement says, in short
- You're joining a private association. GoldCare Health & Wellness is a faith-based private membership association. You join voluntarily, pay a membership fee (monthly or yearly) and use tokens for services.
- Who provides your care. Prescribers, Advisors and Coaches aren't GoldCare employees; they provide services through GoldCare Doctors, PC, and every medical decision is theirs.
- Advisors and Coaches are educational. They don't diagnose, order labs or imaging, or prescribe. For those, book a Prescriber. See Prescriber, Advisor or Coach?
- Talk to providers through the platform. Contact with providers outside GoldCare isn't permitted.
- Everything is confidential. Don't share recordings or video of a visit without written consent.
- Medicare. GoldCare doesn't participate in Medicare. Visits are private-pay and shouldn't be submitted to Medicare.
- Refunds. Services already provided aren't refundable. Any refund of membership fees is at GoldCare's discretion. See Refund policy
- Disagreements. Disputes are handled privately instead of in court: 1) contact Member Services, 2) if it isn't resolved, email [email protected], 3) if needed, the case is referred to Relational Wisdom 360 (RW360.org) for a final decision.
Where to find your copy
A signed copy of your agreement is kept in your online portal. If you can't find it or would like another copy, message Member Services (click your name, top right → Messages) or email [email protected].
Family members on your plan receive an email to sign the PMA themselves.