Urgent medical situations
If you think you have an urgent medical situation, this chat is not able to assist you.
Our chat, email and in-app Messages are answered by Member Services, not by doctors or nurses, Monday to Friday, 8 a.m. to 10 p.m. ET, so we may not see your message right away. For any health concern, the GoldCare route is a visit with one of our clinicians: book an appointment, or ask us to pass a message to your care team.
Things we can't do through telehealth
- School, sports or work physicals and health certificates. These require an in-person exam.
- Medical vaccine exemptions. We can only guide you on religious exemptions. See Vaccine Exemption Package
Whether a particular medication can be prescribed is always your provider's decision.
Support can't give medical advice
Our member support team can help with your account, billing, booking and getting messages to your care team, but we're not doctors or nurses. For any health question, please book an appointment, or send us a message and we'll pass it to your care team.