GoldCare uses two-step verification: after your password, the Verify your identity screen asks for a 6-digit code we text to the phone on your account. Most login problems are fixed with these steps. New to logging in? See How to log in
Try this first
- Use Google Chrome or Brave. Safari, Edge, Firefox, DuckDuckGo and some other browsers can block our login codes and emails.
- On a phone, use the browser (not the app). Go to app.goldcare.com.
- Keep only one GoldCare tab open, and don't close it while you check your email or texts. Opening a new login page creates a new code, and the old one stops working.
- Check your spam/junk and trash folders for the code email.
- Use the code quickly. It's only valid for a few minutes. If it expires, click Resend code after the countdown.
- No text? Click Send by email instead on the Verify your identity screen.
- After typing the code, wait for the page to update on its own. Don't click "Continue".
Still stuck?
- "Locked out due to too many failed attempts": contact us. Our tech team can unlock your account and send you a password reset.
- Not getting texts: check you haven't blocked our messages, and use Send by email instead. We can also switch your codes to email only.
- Wrong email or phone on your account: we can update it. See How do I change my email, phone or address?
Contact us by live chat at goldcare.com (Monday–Friday, 8 a.m.–10 p.m. ET), by phone at (239) 441-4249, or at [email protected]. Let us know your name, the email on your account, and a screenshot of any error message.