GoldCare uses **two-step verification**: after your password, the **Verify your identity** screen asks for a **6-digit code** we text to the phone on your account. Most login problems are fixed with these steps. New to logging in? See [How to log in](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-log-in)

## Try this first

1. **Use Google Chrome or Brave.** Safari, Edge, Firefox, DuckDuckGo and some other browsers can block our login codes and emails.
2. **On a phone, use the browser** (not the app). Go to [app.goldcare.com](https://app.goldcare.com/).
3. **Keep only one GoldCare tab open**, and don't close it while you check your email or texts. Opening a new login page creates a new code, and the old one stops working.
4. **Check your spam/junk and trash folders** for the code email.
5. **Use the code quickly.** It's only valid for a few minutes. If it expires, click **Resend code** after the countdown.
6. **No text?** Click **Send by email instead** on the Verify your identity screen.
7. After typing the code, **wait for the page to update on its own**. Don't click "Continue".

## Still stuck?

- **"Locked out due to too many failed attempts":** contact us. Our tech team can unlock your account and send you a password reset.
- **Not getting texts:** check you haven't blocked our messages, and use **Send by email instead**. We can also switch your codes to email only.
- **Wrong email or phone on your account:** we can update it. See [How do I change my email, phone or address?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/change-email-phone-address)

Contact us by live chat at goldcare.com (Monday–Friday, 8 a.m.–10 p.m. ET), by phone at **(239) 441-4249**, or at **memberservices@goldcare.com**. Let us know your name, the email on your account, and a screenshot of any error message.