We're very sorry for your loss. We'll take care of this for you. You don't need to log in to their account, and you don't need to send us any documents.
Email [email protected] or start a chat and tell us:
- the member's full name and the email on their account (if you know it)
- whether they were the main account holder or a family member on your plan
What we'll do
- If they were on your family plan: we'll remove them. If no one else is on the family plan, we'll remove the family add-on and move you to an individual plan.
- If they were the account holder: we'll cancel the membership so there are no further charges.
- Unused tokens and recent charges: a member of our team will review the account with you.
If there are medical records or appointment recordings you need, please tell us before the account is closed.