Our team will change your plan for you. Send us a chat or email [email protected] and tell us what you'd like:
- Switch from annual to monthly (or monthly to annual)
- Add or remove the family plan
- Add or remove a monthly 15- or 30-minute appointment upgrade
When does the change take effect?
Plan changes take effect on your next billing date. We don't prorate the current period. You keep your current plan's benefits until then (for example, an unused monthly appointment coupon stays usable until the end of the current cycle).
Family plan added by mistake? Tell us and we'll remove it, and a member of our team will review the charge.
Will I lose anything?
No. Your account, your records and your providers stay the same when you change plans. If you drop an appointment upgrade, you simply pay for visits as you go.