Some providers are booked up. Instead of a time, their card says Request availability. Here's how to ask for a slot.
Steps
- On Home, click New Appointment and choose a specialty.
- On Step 2 of 4, find the provider whose card says Request availability.
- Click it and send your request.
- You'll get a message in Messages: "Your availability request for [provider] has been sent." Keep an eye on your texts and email.
- When a time opens up, we let you know: "A new appointment slot has opened up for you…". Click View New Appointment Slot Available and finish booking (checkout works as usual).
Tips
- Book soon after you get the notice. Slots can fill up, and the link in a text can expire. If the link doesn't work, open Messages in your account or start a new booking.
- Need care sooner? Look for another provider in the same specialty who shows Available Today, Available Tomorrow or a Next availability date.
- Not sure who else to see? Book the free Matchmaker.
Still stuck?
Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].