Requesting a refill
- Open Messages (click your name, top right → Messages), or email [email protected]. See Messages
- Tell us you need a refill. Our Member Services team passes your request to your provider. (Providers don't reply directly in the chat.)
- Include the medication name, dose, how many refills you need, your provider's name and your pharmacy.
Your provider decides whether a refill is appropriate. Depending on the medication, they may ask you to book a follow-up visit or get labs done first.
My provider is no longer with GoldCare
If the provider who prescribed your medication has left GoldCare, please book a new Primary & Acute Care visit so another provider can review and prescribe it.
Something's wrong with a prescription
If the dose, form (for example, delayed-release) or quantity doesn't match what you discussed, contact us right away and we'll send it to your provider to correct.
Running out soon?
Ask several days before you run out. Member Support is available Monday to Friday, 8 a.m. to 10 p.m. Eastern Time, so requests sent late or on weekends may not be handled the same day. For a medical emergency, call 911.
Med-Pack refills
Med-Packs don't include refills. See Med-Pack delivery and refills.