Appointments & Providers

How much does an appointment cost?

Your membership gives you access to our providers. Visits are paid separately, only when you book. How prices are shown - Prices are in tokens. 1 token = $10. - Every provider card shows the tokens, the minutes and the dollar amount, for example: "15 tokens total · 30 minutes — Equals to $150 (15 tokens · $10/token)". - Each price includes a GoldCare platform fee and the provider's own fee. - You'll see the Total amount again before you confirm, so there are no surprises. Typical prices (examples) Prices vary by provider and visit length. These are examples from October 2026: | Type | Example | Price | |---|---|---| | Matchmaker | 15 minutes | Free (0 tokens) | | Prescriber, Primary & Acute Care | 15 minutes | 9 tokens ($90) | | Prescriber, Primary & Acute Care or Psychiatric | 30 minutes | 15 tokens ($150) | | Medical Advisor (NP or DO) | 30 minutes | 13 tokens ($130) | | Naturopathic Advisor | 60 minutes | 25 tokens ($250) | | Specialist Advisor (MD) | 45 minutes | 30 tokens ($300) | | Long COVID & Vax Injury Advisor | 60 minutes | 40 tokens ($400) | | Coach, RN Wellness | 30 minutes | 8 tokens ($80) | | Coach, Spiritual & Pastoral Care | 30 minutes | 6–8 tokens ($60–$80) | The same provider can have different prices in different specialties or for different lengths. Always check the card. Things to know - Prescribers depend on your state. You'll only see the prescribers licensed for the state on your account. See Providers in my state - Advisors give guidance only. They can't prescribe, order labs or imaging, or refer. See Prescriber, Advisor or Coach? - Have a coupon? Enter it in Enter a coupon at checkout. - Need more time during a visit? Extra time requires more tokens and depends on the provider's availability. - Medications, labs and imaging are paid directly to the pharmacy, lab or imaging center. - Cancel at least 24 hours ahead to keep your tokens. See Cancel or reschedule More about tokens: What are GoldCare tokens? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

How do I cancel or reschedule an appointment?

Plans change. If you can't make your visit, cancel at least 24 hours before it starts and book a new time. The 24-hour rule - 24 hours or more before your visit: cancel in your account under Appointments. You don't lose the tokens you paid, so you can use them to rebook. - Less than 24 hours before, or you don't show up: you forfeit the appointment time and its tokens. - Something unexpected happened? Contact Member Services. Exceptions are considered case by case. How to cancel 1. Log in at app.goldcare.com. 2. Click Appointments in the top menu. 3. On the Upcoming tab, find your visit and cancel it. 4. The visit moves to the Cancelled tab. How to reschedule 1. Cancel the visit (at least 24 hours ahead), as above. 2. Book the new time as usual: Home → New Appointment. See How do I book an appointment? 3. Your token balance is shown in the top bar and is used at checkout. Tip: the button "Ready to see a provider again? Schedule an appointment" on the Appointments page takes you straight to booking. Rescheduling because of a technical problem If your camera, microphone or check-in doesn't work and our team can't fix it before your visit, the appointment is rescheduled and you won't be charged for it. Contact Member Services right away. See How do I join my video appointment? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

Emergencies and services GoldCare can't provide

In an emergency, call 911 GoldCare is not an emergency service. If you or someone else has a medical emergency, such as chest pain, trouble breathing, signs of a stroke, severe bleeding, or thoughts of self-harm, call 911 or go to the nearest emergency room right away. Don't use GoldCare chat, email or messages for urgent medical problems. Our chat is answered by Member Services, not doctors or nurses, Monday to Friday, 8 a.m. to 10 p.m. ET, so we may not see your message right away. Things we can't do through telehealth - School, sports or work physicals and health certificates. These require an in-person exam. - Medical vaccine exemptions. We can only guide you on religious exemptions. See Vaccine Exemption Package Whether a particular medication can be prescribed is always your provider's decision. Support can't give medical advice Our member support team can help with your account, billing, booking and getting messages to your care team, but we're not doctors or nurses. For any health question, please book an appointment, or send us a message and we'll pass it to your care team.

How do I book an appointment?

Booking takes about two minutes: pick the kind of care, pick a provider, pick a time, and confirm. Before your first visit: check that your address is correct (it decides which prescribers you can see) and set up your pharmacies. See How do I set up my pharmacy? Steps 1. Log in at app.goldcare.com using Chrome or Brave. See How to log in. 2. On Home, click New Appointment. 3. Step 1 of 4: Select a specialty. Use the tabs All · Prescriber · Advisor · Coach · Med-Packs to narrow the list, then choose a specialty. - Need a prescription, lab order or imaging? Choose a Prescriber specialty such as Primary & Acute Care. - If you pick an Advisor specialty, you'll see an Advisory Consultation Only notice. Read it, then click Select & View Providers. - Not sure? See Prescriber, Advisor or Coach? 4. Step 2 of 4: Select a provider. Each card shows the provider's next availability, the price in tokens and minutes, and what it equals in dollars (1 token = $10). Click a provider to read their Biography and Specialties, then click View Availability. 5. Step 3 of 4: Select date and time. Pick a day on the calendar, choose how long the appointment should be, then pick a time. Times are shown in your time zone. Check the Total amount at the bottom and click Continue. 6. Step 4 of 4: Checkout. Review the provider, date and time (click Change to adjust). Then: - Have a coupon? Type it into Enter a coupon. - Tick both boxes: "I've read and accepted the Cancellation Policy" and "I've read and accepted the Appointment & PMA confirmation". - Click Confirm Payment. 7. Fill out your intake form so your provider can prepare. See the intake form. Your visit now appears under Appointments, and we email you the Zoom link. Good to know - The two checkboxes matter. The Cancellation Policy asks you to cancel at least 24 hours ahead and check in 10 minutes early (see Cancel or reschedule). The PMA confirmation means the visit is for you only. To book for a family member, switch to their profile first. See Add a family member - "Possible Location Issue" notice? It appears if you seem to be signing in from outside the state on your account. Some providers can only see patients in certain states, so you may see fewer options. Click Got it. See Providers in my state - No open times? Click Request availability. See Request availability - Not sure who to book? Book a free visit with the Matchmaker by clicking Discover Your Perfect Match. Watch the video How to Schedule a GoldCare Appointment Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

How do I join my video appointment?

All GoldCare appointments are video visits on Zoom. Plan to check in 10 minutes early. Before the day - We send reminder texts 24 hours and 15 minutes before your appointment. - Fill out your intake form and upload any lab results. - On a phone or tablet, install the Zoom app. On a computer, use Chrome or Brave. - Test your camera, microphone and speakers. Steps to join 1. Log in at app.goldcare.com. 2. Click Appointments in the top menu. Your visit is on the Upcoming tab. 3. Open the appointment and join the call. You can also use the Zoom link we emailed you when you booked. 4. Check in to the waiting room no later than 10 minutes before your scheduled time. 5. Wait in the waiting room. Your visit starts when your provider joins. Tips for a smooth visit - Find a quiet, well-lit spot and make sure your whole face is in view. - Keep your list of questions and medications handy. - Running late? Your visit still ends on time, and missed minutes aren't added back. See Late or missed visits - Each visit has a set length that includes a short wrap-up for your provider. Extra time is only possible if you add tokens and the provider is available. My camera or microphone isn't working 1. Contact Member Services right away by live chat, phone (239) 441-4249 or [email protected], ideally before your start time. 2. We'll try to fix it with you before the appointment. 3. If it can't be fixed in time, the visit is rescheduled. You won't be charged for a visit rescheduled because of an IT problem that our team couldn't solve. Provider hasn't joined? If your provider is more than about 5 minutes late, message us by live chat right away. See Late or missed visits Watch the video How to Join Your GoldCare Appointment Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

What is the intake form and where do I find it?

After you book, you'll be asked to complete an intake form with your health history and the reason for your visit. Your provider reviews it before the appointment. Where to find it - Right after booking, through the pop-up or the link sent to your GoldCare messages. - Any time later: go to Appointments, click the appointment, and open the Intake form on its details page. See Your appointment details page Tips - Be as detailed as possible. If the provider decides they're not the right fit for your needs after reading it, they may cancel the visit, and the tokens you paid go back to your token balance. - You can upload documents (past records, lab results) with your intake form or on the Appointment Details page. See How do I upload lab results? - Only you can fill out your intake form. Our support team can book or move an appointment for you, but can't complete the form. - Booking for a family member? Make sure you're in their profile so the form goes into their record.

What if I'm late, miss my appointment, or the provider doesn't show?

These rules come from the Cancellation Policy you accept when you book. Check in early Check in to the appointment's waiting room no later than 10 minutes before your scheduled time. We send reminder texts 24 hours and 15 minutes before each appointment. If you're running late Your appointment still ends at its scheduled time. Missed minutes are deducted from your visit, and lost time isn't reimbursed. This keeps providers on time for the next member. If you miss your appointment (no-show) If you don't show up, you forfeit the appointment time and its tokens. To keep your tokens, cancel at least 24 hours ahead under Appointments. See Cancel or reschedule Something unexpected happened? Contact Member Services. Exceptions are considered case by case. If you have a technical problem Contact Member Services right away by live chat, phone or [email protected]. If we can't fix it before your visit, the appointment is rescheduled and you won't be charged for it. See How do I join my video appointment? If your provider is late or doesn't show up 1. Message us by live chat right away (after about 5 minutes), or email [email protected]. 2. We'll contact the provider to find out what happened. 3. If the visit can't go ahead, we'll help you rebook, and a team member will sort out the tokens you paid for that visit. If a provider cancels your appointment, your tokens are returned to your token balance. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

Meet the Matchmaker: your free 15-minute visit

Not sure where to begin? A Matchmaker is a member of the GoldCare team who knows our providers. In a short video visit, they listen to what you need and help you choose the right clinician. At a glance - Length: 15 minutes, by video - Cost: free. Your Matchmaker visit shows 0 tokens and "Included in Your Membership" at checkout. It's also included in the free trial. - What it's for: choosing a provider. The visit is informational and educational only. It isn't medical advice. How to book 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click New Appointment. 3. Look for Not sure where to begin? and click Discover Your Perfect Match. (It's offered on every booking step.) 4. Choose a Matchmaker and pick a date and time (15-minute slots, shown in your time zone). Click Continue. 5. At checkout, tick the Cancellation Policy and Appointment & PMA confirmation boxes and click Confirm Payment. Nothing is charged for a free visit. Your visit appears under Appointments, and we email you the Zoom link. See How do I join my video appointment? Tips - Before the visit, jot down your main health concerns and what you're hoping for (for example, a prescription, a second opinion or a nutrition plan). - The usual cancellation rules apply. If you can't make it, cancel at least 24 hours ahead. - If you book another Matchmaker visit later, any price is shown at checkout before you confirm. Having a medical emergency or urgent symptoms? Call 911. The Matchmaker can't help with urgent medical questions. Prefer to choose yourself? See Prescriber, Advisor or Coach? and How do I book an appointment? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

Prescriber, Advisor or Coach: which should I book?

When you book, GoldCare sorts providers into three groups. Here's how to pick the right one. Quick guide | I need… | Book a… | |---|---| | A prescription, refill, lab order, imaging or a referral | Prescriber | | An expert second opinion, guidance or a plan (no prescriptions) | Advisor | | Support with habits, lifestyle, nursing questions, physical therapy or faith | Coach | | Help deciding | The free Matchmaker | Prescribers Licensed medical providers who can prescribe, order labs and imaging, and refer you to an in-person doctor. Specialties: - Primary & Acute Care: acute illness, chronic conditions, prevention and urgent concerns - Psychiatric Medicine: mental-health assessment and medication management - Pediatric Medicine: infants, children and teens - Weight Management Consultants: weight loss and metabolism The list depends on your state. Prescribers can only see patients where they're licensed, so you'll only see the ones licensed for the state on your account. See Providers in my state Advisors Experts who give guidance and recommendations only. Before the list, you'll see this notice: "Advisory Consultation Only". Advisors can't write prescriptions, order labs or imaging, or make referrals. For those, book a Prescriber. Specialties include Medical Advisors, Specialist Advisors, Cancer Care, Long COVID & Vax Injury, Naturopathic and Chiropractic, Weight Management, Mental Health, Children's Health, Sports & Injury, Stem Cells Introduction and VIP Specialist. Advisors aren't limited by your state. Coaches Hands-on support between medical visits: - Registered Nurse Wellness Coaching - Nutrition & Lifestyle - Physical Therapy - Spiritual & Pastoral Care How to choose in the app 1. On Home, click New Appointment. 2. Use the tabs Prescriber · Advisor · Coach at the top of Step 1 of 4 to filter the specialties. 3. Pick a specialty and continue. See How do I book an appointment? Tip: the same provider can appear under more than one specialty, sometimes with a different length and price. The price is always shown on the provider card. See How much does an appointment cost? Still stuck? Book the free Matchmaker visit, or send us a message in Messages or live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

Why can't I find a provider in my state, or my usual provider?

Prescribing providers can only see patients in states where they are licensed. GoldCare shows you the prescribers available for the address on your account. If the list looks short or empty 1. Check that your address is correct: click your name (top right) → User Settings → Personal Information. 2. Go to Home → New Appointment, click the Prescriber tab and choose Primary & Acute Care to see the prescribers licensed for your state. 3. Advisors and coaches aren't limited by state. Seeing a "Possible Location Issue" notice? It appears when you seem to be signing in from outside the state on your account. It's there to keep care within medical licensing laws, and it may limit which prescribers you can book. Click Got it to continue. If you still don't see a prescriber, contact us. We'll tell you which Primary Care providers are licensed in your state. Moving or traveling? You can use GoldCare from any U.S. state. If you need a prescription, you'll see a Primary Care provider licensed in the state you're in at the time of the visit. - Update your address under User Settings → Personal Information to where you'll be during the appointment. You'll then see the prescribers licensed there. - Update your pharmacy too, so prescriptions go somewhere you can pick them up. - Pay attention to the time zone shown when you book. My usual provider isn't showing They may not be licensed in the state on your account, or they may no longer be with GoldCare. You can choose another provider in the same category. They can review your history, and your records stay in your account.

Are appointments recorded? Can a family member join my visit?

Recordings Your telehealth appointment is recorded. You can rewatch it any time: 1. Go to Appointments and click the appointment. 2. On the Appointment Details page, open the recording. Recordings are only available to you (the patient). For privacy reasons, they can't be downloaded. Can someone join my visit? If you'd like a family member or caregiver to join your visit or speak for you, a medical Power of Attorney is required. 1. Upload a copy of the Power of Attorney to your GoldCare account before the visit. 2. Let us know who will be joining. Without a Power of Attorney, the other person needs their own GoldCare account for their own visits. At checkout you confirm that only people covered by the PMA will take part in the visit (the Appointment & PMA confirmation). If that rule isn't followed, the appointment can be cancelled and charged in full. See What is the PMA?

Can I see the same provider, keep my regular doctor, or get an in-person referral?

Can I see the same provider every time? Yes, you choose who you book with. You can keep seeing the same provider as long as they're licensed in your state and have availability. If they're not available, you can book with another provider in the same category. Can I keep my regular doctor? Of course. You can keep seeing your own doctor outside GoldCare. Many members use GoldCare for unrushed visits and second opinions. Can I get an in-person referral? Yes. If you and your GoldCare prescriber agree that you need to be seen in person, they can write a referral to a local doctor of your choice. Tell your provider where you'd like to be referred. Are there GoldCare clinics near me? Not at the moment. GoldCare is telehealth only today.

Your appointment details page

Every visit has its own appointment details page. It's where you join, prepare and find everything afterwards. How to open it 1. Log in at app.goldcare.com. 2. Click Appointments in the top menu. 3. Choose the Upcoming, Past or Cancelled tab. 4. Click the appointment. Shortcut: if Home shows Actions required, click Open appointment details to go straight there. What you'll find | Section | What it's for | |---|---| | Status | Where things stand with this visit | | Summary | Your visit summary from the provider, once they've finalized the visit | | Intake form | Fill it out before the visit, or review what you sent. See the intake form | | Documents | Lab or imaging orders your prescriber created, to download. See Lab and imaging orders | | Need help? | Ways to get help with this appointment from Member Services | Tips - The Summary isn't there yet? Providers finalize visits after the call, so it can take a little time. - Have lab results to share? See How do I upload my lab results? - Booked under the wrong profile? Contact us before the visit. Once a visit has taken place, the record can't be moved. Watch the video How to Access Your Appointment Details Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].

Request availability: when a provider has no open times

Some providers are booked up. Instead of a time, their card says Request availability. Here's how to ask for a slot. Steps 1. On Home, click New Appointment and choose a specialty. 2. On Step 2 of 4, find the provider whose card says Request availability. 3. Click it and send your request. 4. You'll get a message in Messages: "Your availability request for [provider] has been sent." Keep an eye on your texts and email. 5. When a time opens up, we let you know: "A new appointment slot has opened up for you…". Click View New Appointment Slot Available and finish booking (checkout works as usual). Tips - Book soon after you get the notice. Slots can fill up, and the link in a text can expire. If the link doesn't work, open Messages in your account or start a new booking. - Need care sooner? Look for another provider in the same specialty who shows Available Today, Available Tomorrow or a Next availability date. - Not sure who else to see? Book the free Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].