We're sorry to see you go. You can cancel anytime, with no contract.
Before you cancel: would a pause help?
If you just need a break, you can pause your membership for 3 months instead. You'll be offered the pause when you go to cancel. See Can I pause my membership?
Steps
- Log in first at app.goldcare.com using Chrome or Brave.
- Click your name or photo (top right) and choose Membership ("Edit or cancel your plan").
- Open the cancellation tab. Or, once you're logged in, use this direct link: app.goldcare.com/patient/settings/billing?tab=cancellation
- Follow the steps and submit the short cancellation form.
The link only works after you're logged in. If it takes you in a loop or keeps loading, log in, then click the link again, or contact us and we'll help.
What happens next
- Your cancellation takes effect at the end of your current billing period (month or year). You keep full access until then.
- You won't be charged again after that.
- To avoid the next charge, cancel before your renewal date. GoldCare doesn't send reminders before a renewal.
- Unused tokens? Use them before your access ends, or see What happens to my tokens if I cancel?
Refunds
Membership fees aren't refundable, and cancelling doesn't refund the current period. If you believe a charge was a mistake, contact Member Services and a member of our team will review your case. See our refund policy.
Only want to remove part of your plan?
To drop just the family plan or an appointment upgrade (and keep your membership), see Cancel the family plan or an upgrade only.
Still stuck?
Can't log in to cancel? See I can't log in. Or send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].