Yes. If you need a break, you can pause your membership for 3 months instead of cancelling.
How to pause
- Log in at app.goldcare.com using Chrome or Brave.
- Click your name or photo (top right) and choose Membership ("Edit or cancel your plan").
- Open the cancellation tab. (Direct link, once you're logged in: app.goldcare.com/patient/settings/billing?tab=cancellation)
- When the 3-month pause is offered, choose it and confirm. [[CONFIRM: exact wording of the pause option and confirmation on the cancellation tab]]
How a pause works
- You're not charged while your membership is paused.
- After 3 months, your membership reactivates automatically and billing resumes.
- A pause isn't a cancellation. If you don't want to come back, cancel instead.
Tips
- Note the date your pause ends. GoldCare doesn't send reminders before billing restarts.
- The page won't load or loops? Log in first, then open the link again. Still stuck? Contact us and we'll help.
Still stuck?
Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].