Prescriptions are usually sent (by fax or e-prescription) right after your provider finalizes your visit. Some pharmacies take a little time to enter them into their system.
What to do
- Give it 24 hours after your appointment, then call the pharmacy to check.
- Check which pharmacy it went to. It goes to the default pharmacy on your account at the time of your visit. You can see this under User Settings > My Pharmacies or in your visit summary.
- Still not there? Contact us by chat, at [email protected], or at [email protected]. Include:
- your name and the date of your appointment
- the medication name
- the pharmacy's name, address, phone and fax number
We'll confirm where it was sent and re-send it, to a different pharmacy if you'd like.
Tip: if it was sent to the wrong pharmacy (for example, an old address), tell us. We can contact that pharmacy to cancel it so your new pharmacy can fill it. Then update your default pharmacy to avoid it happening again.