Messages is your in-app chat with the GoldCare Member Services team. It's also where we post updates about your appointment requests.
How to open Messages
- Log in at app.goldcare.com.
- Click your name or photo in the top-right corner.
- Click Messages.
Or: click Get help at the bottom of the page, then Contact member support.
Finding a conversation
Use the tabs at the top:
- All: every conversation
- Unread: anything you haven't read yet
- Appointments: updates about your visits, such as availability requests and new open slots
- Support: your chats with Member Services
Sending a message
- Open a conversation (or start a new one) and type your question.
- Include the details that help us help you faster: the appointment date, the provider's name, or the date and amount of a charge.
- Send it. We'll reply in the same conversation.
Good to know
- Who answers: our Member Services team. Your provider doesn't reply directly in this chat, but we can pass your message to your care team.
- Hours: Monday to Friday, 8 a.m. to 10 p.m. Eastern Time.
- No medical advice: we don't have doctors or nurses in chat support. For health questions, book an appointment.
- Urgent? If you think you have an urgent medical situation, this chat is not able to assist you. Our replies aren't immediate.
Still stuck?
Can't log in to use Messages? Use the live chat on goldcare.com, call (239) 441-4249, text us at (206) 944-5907, or email [email protected]. See How do I contact support?