Messages is your in-app chat with the GoldCare Member Services team. It's also where we post updates about your appointment requests.
How to open Messages
- Log in at app.goldcare.com.
- Click your name or photo in the top-right corner.
- Click Messages.
Or: click Get help at the bottom of the page, then Contact member support.
Finding a conversation
Use the tabs at the top:
- All: every conversation
- Unread: anything you haven't read yet
- Appointments: updates about your visits, such as availability requests and new open slots
- Support: your chats with Member Services
Sending a message
- Open a conversation (or start a new one) and type your question.
- Include the details that help us help you faster: the appointment date, the provider's name, or the date and amount of a charge.
- Send it. We'll reply in the same conversation.
Good to know
- Who answers: our Member Services team. Your provider doesn't reply directly in this chat, but we can pass your message to your care team.
- Hours: Monday to Friday, 8 a.m. to 10 p.m. Eastern Time.
- No medical advice: we don't have doctors or nurses in chat support. For health questions, book an appointment.
- Emergency? Don't wait for a reply. Call 911 or go to your nearest emergency department.
Still stuck?
Can't log in to use Messages? Use the live chat on goldcare.com, call (239) 441-4249, or email [email protected]. See How do I contact support?