**Messages** is your in-app chat with the GoldCare **Member Services** team. It's also where we post updates about your appointment requests.

## How to open Messages

1. Log in at [app.goldcare.com](https://app.goldcare.com/).
2. Click **your name or photo** in the top-right corner.
3. Click **Messages**.

**Or:** click **Get help** at the bottom of the page, then **Contact member support**.

## Finding a conversation

Use the tabs at the top:

- **All**: every conversation
- **Unread**: anything you haven't read yet
- **Appointments**: updates about your visits, such as [availability requests](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/request-availability) and new open slots
- **Support**: your chats with Member Services

## Sending a message

1. Open a conversation (or start a new one) and type your question.
2. Include the details that help us help you faster: the **appointment date**, the **provider's name**, or the **date and amount** of a charge.
3. Send it. We'll reply in the same conversation.

## Good to know

- **Who answers:** our **Member Services** team. Your provider doesn't reply directly in this chat, but we can pass your message to your care team.
- **Hours:** **Monday to Friday, 8 a.m. to 10 p.m. Eastern Time**.
- **No medical advice:** we don't have doctors or nurses in chat support. For health questions, [book an appointment](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-book-appointment).
- **Emergency?** Don't wait for a reply. **Call 911** or go to your nearest emergency department.

## Still stuck?

Can't log in to use Messages? Use the live chat on [goldcare.com](https://www.goldcare.com), call **(239) 441-4249**, or email **memberservices@goldcare.com**. See [How do I contact support?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-contact-support)