The fastest way to reach us is chat.
| Channel | How |
|---|---|
| In-app Messages | Log in, click your name (top right) → Messages. Or click Get help → Contact member support. See Messages |
| Live chat | Click the chat bubble on goldcare.com |
| [email protected] | |
| Phone | (239) 441-4249 (we're based in Florida) |
| Text (SMS) | (206) 944-5907: text us and we reply in the same thread. Text us |
| Lab results & medical documents | [email protected] |
| HealthShare questions | [email protected] |
| 8805 Tamiami Trail N, Naples, FL 34108 |
Hours
Member Services and chat are available Monday to Friday, 8 a.m. to 10 p.m. Eastern Time.
Help us help you faster
When you write to us, please include:
- your full name and the email on your account
- a clear description of the issue, with screenshots if you can
- for billing questions, the date and amount of the charge
Prefer to help yourself?
Support can't give medical advice. We don't have doctors or nurses in chat support. If you think you have an urgent medical situation, this chat is not able to assist you.