The fastest way to reach us is chat.
| Channel | How |
|---|---|
| In-app Messages | Log in, click your name (top right) → Messages. Or click Get help → Contact member support. See Messages |
| Live chat | Click the chat bubble on goldcare.com |
| [email protected] | |
| Phone | (239) 441-4249 (we're based in Florida) |
| Lab results & medical documents | [email protected] |
| HealthShare questions | [email protected] |
| 8805 Tamiami Trail N, Naples, FL 34108 |
Hours
Member Services and chat are available Monday to Friday, 8 a.m. to 10 p.m. Eastern Time.
Help us help you faster
When you write to us, please include:
- your full name and the email on your account
- a clear description of the issue, with screenshots if you can
- for billing questions, the date and amount of the charge
Prefer to help yourself?
For a medical emergency, call 911. Support can't give medical advice. We don't have doctors or nurses in chat support.