Membership & Plans

I'm a caregiver. How do I manage a member's care?

If you help someone else with their health care (for example, an elderly parent), here's how to set things up. Is the person on your family plan? The family plan covers your spouse and children under 26 living in your household. If that's who you care for, add them to your family plan and manage their profile from your account. See How do I add a family member? Caring for someone else, such as a parent The person you care for needs their own GoldCare membership: 1. Create their account with their details. 2. Make sure they have signed the PMA agreement before booking any appointments. Joining or speaking for them in a visit To join a visit or act on someone else's behalf, a medical Power of Attorney is required. - The member uploads a copy of the Power of Attorney to their GoldCare account. - Without a Power of Attorney, each person needs to use their own account for their own visits. Need help? Email [email protected].

How do I change my plan (monthly, annual, family, upgrades)?

Our team will change your plan for you. Send us a chat or email [email protected] and tell us what you'd like: - Switch from annual to monthly (or monthly to annual) - Add or remove the family plan - Add or remove a monthly 15- or 30-minute appointment upgrade When does the change take effect? Plan changes take effect on your next billing date. We don't prorate the current period. You keep your current plan's benefits until then (for example, an unused monthly appointment coupon stays usable until the end of the current cycle). Family plan added by mistake? Tell us and we'll remove it, and a member of our team will review the charge. Will I lose anything? No. Your account, your records and your providers stay the same when you change plans. If you drop an appointment upgrade, you simply pay for visits as you go.

Family plan: what does it cost and who can I add?

The family plan lets you share your GoldCare membership benefits with your family. Price - +$12/month on top of your $17 monthly membership (a family total of $29/month), or - +$120/year on top of your $169 annual membership One family add-on covers all eligible family members. You can add as many eligible family members as you wish for that price. Your card statement shows a small card processing fee, so the $12 add-on appears as $12.37. Who can be added - Your spouse - Your children under 26 Everyone on the family plan must live in the same household. Parents, in-laws and other relatives need their own membership. Every family member 18 or older must sign the GoldCare Private Membership Association (PMA) agreement. Things to know - Each family member gets their own profile, so their appointments and records stay separate from yours. - If you only see an "Individual" plan in your account, you need to add the family plan before you can add people. - Family plan added by mistake? Contact us and we'll remove it, and a member of our team will review the charge. Next step: How do I add a family member?

Is there a free trial?

Yes. If you've never been a GoldCare member, you can try GoldCare free for 30 days. Go to goldcare.com and click Start my free trial. Because membership fees aren't refundable, the free trial is the best way to see if GoldCare is right for you before you pay. How the trial works - The free trial is only for people who have never been a GoldCare member before. If our system recognizes your name, email, phone number or address from a previous membership, you will be charged the regular price. - During the trial you have member access, including your free 15-minute Matchmaker visit. See Meet the Matchmaker. Other provider visits are pay-as-you-go. - Add-ons and upgrades (such as the family plan or monthly appointment upgrades) are not part of the free trial. - When the trial ends, your membership continues automatically at the plan you chose (monthly or annual) unless you cancel. We don't send a reminder before the trial ends, so note the date. Don't want to continue after the trial? Cancel before the trial ends to avoid being charged. See How do I cancel my membership? If you were charged when you expected a free trial, contact us at [email protected] and a member of our team will review your case.

GoldCare Insurance and HealthShare: how are they different from my membership?

GoldCare offers three different things. It helps to know which one you're asking about: | | What it is | Who runs it | |---|---|---| | GoldCare Health & Wellness | This membership: clinicians, WellnessU, Med-Packs, community | GoldCare Health & Wellness | | GoldCare Insurance | A limited accident & illness medical plan (not ACA-compliant major medical) | GoldCare Benefits, Inc., administered by Planstin | | Zion HealthShare | A cost-sharing community for large medical bills, also not insurance | Partner program | Health & Wellness works without insurance Your Health & Wellness membership works with no insurance of any kind. It's self-pay and can't be billed to Medicare or Medicaid. See Is GoldCare insurance? GoldCare Insurance - GoldCare Insurance will be available in all 50 states. It is not ACA-compliant. - It is not currently in open enrollment. - Information: goldcarebenefits.com - Questions before enrolling: (239) 441-4249 or [email protected] - Existing insurance plan members (benefits and claims): Planstin Member Benefits Support, 435-571-0011 or [email protected] - GoldCare Insurance members receive a complimentary Health & Wellness membership. If you have GoldCare Insurance and are still being billed for Health & Wellness, contact [email protected] and a member of our team will review your account. HealthShare We recommend Zion HealthShare for coverage of large, catastrophic medical bills. It's available for members under 65. For HealthShare questions, email our HealthShare Liaison at [email protected].

How much does GoldCare cost? Monthly vs. annual plans

Basic membership | Plan | Price | |---|---| | Monthly | $17/month | | Annual | $169/year (about 2 months free) | Family plan Add your spouse and children for +$12/month (a family total of $29/month) or +$120/year. See Family plan. Why does my card show $17.53? Card payments include a small card processing fee, so the $17 membership appears as $17.53 and the $12 family plan as $12.37 on your statement. See Why do I see more than one charge? Optional add-ons | Add-on | Price | |---|---| | Family plan (spouse and children) | +$12/month or +$120/year | | Monthly 15-minute appointment | +$50/month | | Monthly 30-minute appointment | +$90/month | Provider visits are not included in the basic membership. They are pay-as-you-go. See How much does an appointment cost? Founding members and older plans - If you're a Founding Member, your Founding Member badge is permanent, and you keep the legacy family pricing you were promised. - Older plans (such as the earlier $10 basic plan) are no longer offered since our billing update. We can't refund price differences for past months. Good to know - New to GoldCare? Try it free for 30 days. Membership fees aren't refundable, so the trial is the best way to see if GoldCare is right for you. See our refund policy. - You can pay with an HSA or FSA card. Eligibility is between you and your plan. See HSA/FSA and receipts - Your plan renews automatically at the end of each billing period until you cancel. We don't send reminders before a renewal. See Does my membership renew automatically? - Prices can change over time. The current prices are always on goldcare.com/pricing. - Want to switch between monthly and annual? See How do I change my plan?

How do I add a family member and book appointments for them?

Tip: use Chrome or Brave. Other browsers can block parts of the GoldCare website. The family plan costs $12/month or $120/year and covers your spouse and children under 26 living in your household. See Family plan. 1. Add the family plan (if you don't have it yet) 1. Log in at app.goldcare.com. 2. Click your name or initials in the top-right corner to open the settings menu. 3. Click Enjoy included care and exclusive discounts, choose the Family plan, and click Confirm. 2. Add each family member 1. In the menu, go to Settings > Family Members > Add User. 2. Enter their details. Use their own email and cell phone if they have them, so they receive class and appointment alerts. (You can use your own email if you prefer to receive everything yourself.) 3. Create a 4-digit PIN for the profile. Pick something easy to remember: our team cannot see or reset this PIN for you. 4. Click Add User to save. Family members 18 or older will receive the PMA agreement to sign. You can resend it from their profile card. 3. Book an appointment for a family member 1. Click your name in the top-right corner and choose Switch Profile. 2. Select the family member and enter their 4-digit PIN. 3. On Home, click New Appointment and book as usual. See How do I book an appointment? Always book under the correct person's profile. At checkout you confirm the visit is for the person whose profile you're in (the Appointment & PMA confirmation), and once an appointment has taken place, the medical record can't be moved to another profile. Switching back to the main account holder's profile may ask for a 6-digit verification code sent to your phone or email.

Is GoldCare insurance? Can I use it with my insurance or Medicare?

No, the GoldCare Health & Wellness membership is not insurance. It's a membership that gives you direct access to independent clinicians and health education. Can I keep my insurance or Medicare? Yes. GoldCare works alongside private insurance, employer insurance, Medicare, or no insurance at all. Many members use GoldCare for unrushed visits and second opinions and keep their existing coverage for everything else. Does GoldCare bill my insurance or Medicare? No. GoldCare is self-pay. It does not accept insurance, can't be billed to Medicare or Medicaid, and does not process claims. You're free to seek reimbursement yourself: - After a visit, the diagnosis (ICD-10) codes are available in your medical record. - You can request an itemized receipt (superbill), and you can pay with an HSA or FSA card (eligibility is between you and your plan). See HSA/FSA and receipts - GoldCare is not involved in any communication with your insurance company. Prescriptions and labs Your GoldCare provider can send prescriptions to the pharmacy you choose, including one that accepts your prescription insurance. Labs and imaging are done at outside facilities, where you can use your own coverage if you want. Looking for coverage for large medical bills? See GoldCare Insurance and HealthShare options.

What are the monthly 15- and 30-minute appointment upgrades?

If you see a provider regularly, you can add a monthly appointment upgrade to your membership: | Upgrade | Price | What you get | |---|---|---| | Monthly 15-minute appointment | +$50/month | One 15-minute appointment coupon each month | | Monthly 30-minute appointment | +$90/month | One 30-minute appointment coupon each month | How the coupon works - You receive one coupon each month. It applies automatically at checkout when you book an appointment. - The coupon can be used with any provider type, including prescribers and advisors. - Coupons do not roll over. If you don't use it, it expires at the end of that month and a new one is issued for the next month. - If your appointment runs longer than the coupon, the extra time is charged separately. Adding or removing an upgrade Contact our team by chat or at [email protected] and we'll update your plan. If you remove an upgrade, the change takes effect on your next billing date, and your remaining coupon can be used until then.

What is GoldCare, and what does my membership include?

GoldCare Health & Wellness is a membership that gives you and your family direct access to independent, vetted clinicians by telehealth, plus health education and a like-minded community. What your membership includes - Access to GoldCare's network of clinicians: medical doctors, nurse practitioners, PAs, naturopathic doctors, advisors and coaches. Visits are pay-as-you-go (see How much does an appointment cost?). - A free 15-minute visit with our Matchmaker, who helps you pick the right provider. See Meet the Matchmaker - WellnessU: live and on-demand classes, Masterclasses, Medical Townhalls and Grand Rounds, at no extra cost. - Med-Packs: curated prescription packs you can order (purchased separately). See What are Med-Packs? - GoldCare Community: a members' discussion forum, with the same login. See GoldCare Community - Programs and rewards: the guided Transform weight-loss program, Invite & Earn referral rewards, Gift Invites, and member discounts in The GoldCare Store. What is not included in the membership fee - Provider appointments (paid per visit with tokens or card, unless you have a monthly appointment upgrade). - Medications, lab tests and imaging, which you pay directly to the pharmacy, lab or imaging center. - Med-Packs. GoldCare is not insurance and does not bill insurance or Medicare. See Is GoldCare insurance? Ready to join? New members can try GoldCare free for 30 days, or see plans and prices. New here? Start with How to log in and our tutorial videos.

Who can become a GoldCare member?

Requirements - U.S. residents with a valid U.S. address. Membership is not currently available outside the United States. - Account holders must be adults (of legal age). Children are covered through a parent's family plan. - A mobile phone and a valid email address, which are used for verification codes when you sign up and log in. A computer is helpful but not required. U.S. territories You can join and book with our non-prescribing providers (advisors and coaches). Prescribing clinicians are not available in U.S. territories. How to join 1. Go to app.goldcare.com/auth/signup. 2. Fill in your details and create a strong password. 3. Verify your email and phone with the codes we send. 4. Add a card for your membership and future appointment payments. 5. Enter your address carefully. It determines which providers and pharmacies you'll see. 6. Read and sign the Private Membership Association (PMA) agreement.