Are appointments recorded? Can a family member join my visit?

Recordings

Your telehealth appointment is recorded. You can rewatch it any time:

1. Go to Appointments and click the appointment.
2. On the Appointment Details page, open the recording.

Recordings are only available to you (the patient). For privacy reasons, they can't be downloaded.

Can someone join my visit?

If you'd like a family member or caregiver to join your visit or speak for you, a medical Power of Attorney is required.

1. Upload a copy of the Power of Attorney to your GoldCare account before the visit.
2. Let us know who will be joining.

Without a Power of Attorney, the other person needs their own GoldCare account for their own visits.

At checkout you confirm that only people covered by the PMA will take part in the visit (the Appointment & PMA confirmation). If that rule isn't followed, the appointment can be cancelled and charged in full. See What is the PMA?