The fastest way to reach us is **chat**.

| Channel | How |
|---|---|
| **In-app Messages** | Log in, click your name (top right) → **Messages**. Or click **Get help** → **Contact member support**. See [Messages](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/messages-member-services) |
| **Live chat** | Click the chat bubble on [goldcare.com](https://www.goldcare.com) |
| **Email** | **memberservices@goldcare.com** |
| **Phone** | **(239) 441-4249** (we're based in Florida) |
| **Lab results & medical documents** | **clinicalcoordinator@goldcare.com** |
| **HealthShare questions** | **eric@goldcare.com** |
| **Mail** | 8805 Tamiami Trail N, Naples, FL 34108 |

## Hours

Member Services and chat are available **Monday to Friday, 8 a.m. to 10 p.m. Eastern Time**.

## Help us help you faster

When you write to us, please include:

- your **full name** and the **email on your account**
- a clear description of the issue, with **screenshots** if you can
- for billing questions, the **date and amount** of the charge

## Prefer to help yourself?

- [Tutorial videos](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/tutorial-videos)
- [Finding your way around the app](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/find-your-way-around)

**For a medical emergency, call 911.** Support can't give medical advice. We don't have doctors or nurses in chat support.