We're sorry to see you go. You can cancel anytime, with no contract.

## Before you cancel: would a pause help?

If you just need a break, you can **pause your membership for 3 months** instead. You'll be offered the pause when you go to cancel. See [Can I pause my membership?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/pause-membership)

## Steps

1. **Log in first** at [app.goldcare.com](https://app.goldcare.com/) using **Chrome** or **Brave**.
2. Click **your name or photo** (top right) and choose **Membership** ("Edit or cancel your plan").
3. Open the **cancellation** tab. Or, once you're logged in, use this direct link: **[app.goldcare.com/patient/settings/billing?tab=cancellation](https://app.goldcare.com/patient/settings/billing?tab=cancellation)**
4. Follow the steps and submit the short cancellation form.

The link only works **after** you're logged in. If it takes you in a loop or keeps loading, log in, then click the link again, or contact us and we'll help.

## What happens next

- Your cancellation takes effect at the **end of your current billing period** (month or year). You keep full access until then.
- You won't be charged again after that.
- To avoid the next charge, cancel **before your renewal date**. GoldCare doesn't send reminders before a renewal.
- **Unused tokens?** Use them before your access ends, or see [What happens to my tokens if I cancel?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/tokens-when-cancelling)

## Refunds

Membership fees **aren't refundable**, and cancelling doesn't refund the current period. If you believe a charge was a mistake, contact Member Services and **a member of our team will review your case**. See our [refund policy](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/refund-policy).

## Only want to remove part of your plan?

To drop just the family plan or an appointment upgrade (and keep your membership), see [Cancel the family plan or an upgrade only](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-family-plan-or-upgrade).

## Still stuck?

Can't log in to cancel? See [I can't log in](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cant-log-in). Or send us a message in **Messages** or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.