## Requesting a refill

1. Open **Messages** (click your name, top right → **Messages**), or email memberservices@goldcare.com. See [Messages](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/messages-member-services)
2. Tell us you need a refill. Our Member Services team passes your request to your provider. (Providers don't reply directly in the chat.)
3. Include the **medication name, dose, how many refills you need, your provider's name and your pharmacy**.

Your provider decides whether a refill is appropriate. Depending on the medication, they may ask you to **book a follow-up visit** or **get labs done** first.

## My provider is no longer with GoldCare

If the provider who prescribed your medication has left GoldCare, please **book a new Primary & Acute Care visit** so another provider can review and prescribe it.

## Something's wrong with a prescription

If the dose, form (for example, delayed-release) or quantity doesn't match what you discussed, contact us right away and we'll send it to your provider to correct.

## Running out soon?

Ask **several days before** you run out. Member Support is available **Monday to Friday, 8 a.m. to 10 p.m. Eastern Time**, so requests sent late or on weekends may not be handled the same day. For a medical emergency, call 911.

## Med-Pack refills

Med-Packs don't include refills. See [Med-Pack delivery and refills](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/med-pack-delivery).