## Delivery time

After your pack appointment, the prescription goes to our partner pharmacy, which prepares your pack and ships it to the address on your account.

- Please **allow 1–2 weeks for delivery**.
- Medications and vitamins may arrive in **separate packages**.
- The pharmacy won't call you for payment. The pack price already covers the medications and shipping.

**Sick now and need medication sooner?** Book a **Primary & Acute Care** appointment instead. Your provider can send a prescription to a local pharmacy. You pay for that visit and pay the pharmacy directly.

## It's been longer than 2 weeks

Send us a message in **Messages** or email memberservices@goldcare.com with your appointment date. We'll check with the pharmacy and get you a status or tracking update.

Something missing from your pack (for example, the vitamins)? Let us know and we'll look into it.

## Refills and substitutions

- **Med-Packs don't include refills**, even if a bottle label shows one. To restock, order a **new pack**.
- **No substitutions.** You can only receive the medications listed in the pack.
- Need a different medication, labs or imaging? Book a **Primary & Acute Care** visit.

## Can't see a pack?

If a pack isn't offered for your account or address, contact us and we'll check for you.

## Still stuck?

Send us a message in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.