This article applies only when a member of our team has **approved** a refund after reviewing your case. (Membership fees themselves aren't refundable. See our [refund policy](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/refund-policy).)

Once a refund is issued, you'll get an email receipt. Card refunds always go back to the **card you originally paid with**. It may show as **pending** for a few days, and it usually appears on your statement **within 5 to 10 business days**, depending on your bank or card company.

## Cancelled appointments

When you cancel a visit at least 24 hours ahead, the tokens go back to your **token balance** right away, so you can rebook. See [Cancel or reschedule](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-or-reschedule-appointment)

## Still don't see it?

If 10 business days have passed, contact your bank with the refund receipt we emailed you. If you need more help, email memberservices@goldcare.com with the refund date and amount.