Yes. Your GoldCare membership renews automatically so you don't lose access:
- Monthly plans renew every month on your billing date.
- Annual plans renew once a year on your sign-up anniversary.
- Add-ons (family plan, appointment upgrades) renew along with your plan.
We don't send renewal reminders
GoldCare doesn't send a reminder before your plan renews. We suggest noting your renewal date in your calendar, especially on an annual plan.
How to check your renewal date
- Log in at app.goldcare.com.
- Click your name or photo (top right) and choose Membership ("Edit or cancel your plan").
- Check your plan details. [[CONFIRM: does the Membership/billing screen show the next renewal date, and under what label?]]
Can't find it? Send us a message in Messages or email [email protected] and we'll tell you your renewal date.
Don't want it to renew?
Cancel before your renewal date. You'll keep access until the end of the period you already paid for. If you just need a break, you can pause for 3 months instead. See How do I cancel my membership? and Can I pause my membership?
Renewed when you didn't expect it?
Membership fees aren't refundable. You can cancel now so you won't be charged again, and you keep access until the end of the period you paid for. If you believe the charge itself was a mistake, contact Member Services and a member of our team will review your case. See our refund policy.