Since we moved to a new billing system, each part of your plan appears as **its own charge**. You may see several receipts on the same day. Receipts come from **"GoldCare - Health & Wellness"** (processed by Stripe).

## Why the amount is a little higher than the price

Card payments include a small **card processing fee**. That's why a $17 membership shows as **$17.53** and the $12 family plan shows as **$12.37** on your statement.

## Common charges

| You see about… | It's usually… |
|---|---|
| $17.53 / month | Basic monthly membership ($17 + processing fee) |
| $12.37 / month | Family plan add-on ($12 + processing fee) |
| $169 / year | Basic annual membership |
| $120 / year | Annual family plan add-on |
| $50 or $90 / month | Monthly 15- or 30-minute appointment upgrade |
| Other amounts | An appointment (paid by card or by buying tokens) or a Med-Pack |

## Didn't expect one of these charges?

- **Family plan you don't need?** Many members find a family add-on they didn't mean to choose. Contact us and we'll remove it, and a member of our team will review the charge.
- **Annual renewal you forgot about?** See [Does my membership renew automatically?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/auto-renewal)
- **Two identical charges?** See [I was charged twice](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/charged-twice).

Send us a chat or email memberservices@goldcare.com with the **date and amount** of the charge (a screenshot of the receipt or card statement helps) and a member of our team will review it with you.