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How to log in to GoldCare
Logging in takes two quick steps: your password, then a one-time code that proves it's really you. Before you start: use Google Chrome or Brave. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page. Steps 1. Go to app.goldcare.com. 2. Enter the email and password on your account and sign in. 3. You'll see Verify your identity. We text a 6-digit code to the phone number on your account. The text reads "GoldCare Health & Wellness verification code: …". 4. Type the 6 digits into the box. Wait for the page to move on by itself. 5. You're in. You'll land on your Home page. Didn't get the text? - Wait for the short countdown to finish, then click Resend code. - Or click Send by email instead and check your inbox (and your spam and trash folders). - Use the newest code only. Each new request replaces the old one, and codes expire after a few minutes. Tips - Keep just one GoldCare tab open. Opening a second login page sends a new code and cancels the first one. - On a phone? Log in through Chrome or Brave rather than the app. See Is there a GoldCare app? - Forgot your password? See How do I reset my password? Watch the video Using GoldCare for the first time Still stuck? See I can't log in or I'm not getting my code. Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email [email protected].
Prescriptions, Pharmacy & Med PacksWhat is the Vaccine Exemption Package?
The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Membership & PlansWhat is GoldCare, and what does my membership include?
GoldCare Health & Wellness is a membership that gives you and your family direct access to independent, vetted clinicians by telehealth, plus health education and a like-minded community. What your membership includes - Access to GoldCare's network of clinicians: medical doctors, nurse practitioners, PAs, naturopathic doctors, advisors and coaches. Visits are pay-as-you-go (see How much does an appointment cost?). - A free 15-minute visit with our Matchmaker, who helps you pick the right provider. See Meet the Matchmaker - WellnessU: live and on-demand classes, Masterclasses, Medical Townhalls and Grand Rounds, at no extra cost. - Med-Packs: curated prescription packs you can order (purchased separately). See What are Med-Packs? - GoldCare Community: a members' discussion forum, with the same login. See GoldCare Community - Programs and rewards: the guided Transform weight-loss program, Invite & Earn referral rewards, Gift Invites, and member discounts in The GoldCare Store. What is not included in the membership fee - Provider appointments (paid per visit with tokens or card, unless you have a monthly appointment upgrade). - Medications, lab tests and imaging, which you pay directly to the pharmacy, lab or imaging center. - Med-Packs. GoldCare is not insurance and does not bill insurance or Medicare. See Is GoldCare insurance? Ready to join? New members can try GoldCare free for 30 days, or see plans and prices. New here? Start with How to log in and our tutorial videos.
Cancellations & RefundsI cancelled but was still charged. What do I do?
Sorry for the worry. Here's how to get it looked at quickly. 1. Check what happened - Did you cancel before or after your billing date? A cancellation takes effect at the end of the period you've paid for. If you cancelled after the renewal date, that charge is for the new period. Membership fees aren't refundable, but you keep access until the end of that period and won't be charged again. - Did you pause instead of cancel? A pause ends after 3 months, and then billing restarts. See Can I pause my membership? - Was only part of your plan cancelled? For example, the membership was cancelled but a family add-on was not. - Do you have a second account under another email? 2. Send us the details Email [email protected] or send us a message in Messages with: - your cancellation confirmation (email or screenshot), if you have one - the date and amount of the charge - your name, the email on your account, and any other email you may have used A member of our team will review your case and get back to you. If anything is still active that shouldn't be, we'll cancel it. See our refund policy.
Membership & PlansHow much does GoldCare cost? Monthly vs. annual plans
Basic membership | Plan | Price | |---|---| | Monthly | $17/month | | Annual | $169/year (about 2 months free) | Family plan Add your spouse and children for +$12/month (a family total of $29/month) or +$120/year. See Family plan. Why does my card show $17.53? Card payments include a small card processing fee, so the $17 membership appears as $17.53 and the $12 family plan as $12.37 on your statement. See Why do I see more than one charge? Optional add-ons | Add-on | Price | |---|---| | Family plan (spouse and children) | +$12/month or +$120/year | | Monthly 15-minute appointment | +$50/month | | Monthly 30-minute appointment | +$90/month | Provider visits are not included in the basic membership. They are pay-as-you-go. See How much does an appointment cost? Founding members and older plans - If you're a Founding Member, your Founding Member badge is permanent, and you keep the legacy family pricing you were promised. - Older plans (such as the earlier $10 basic plan) are no longer offered since our billing update. We can't refund price differences for past months. Good to know - New to GoldCare? Try it free for 30 days. Membership fees aren't refundable, so the trial is the best way to see if GoldCare is right for you. See our refund policy. - You can pay with an HSA or FSA card. Eligibility is between you and your plan. See HSA/FSA and receipts - Your plan renews automatically at the end of each billing period until you cancel. We don't send reminders before a renewal. See Does my membership renew automatically? - Prices can change over time. The current prices are always on goldcare.com/pricing. - Want to switch between monthly and annual? See How do I change my plan?
Cancellations & RefundsHow do I cancel my membership?
We're sorry to see you go. You can cancel anytime, with no contract. Before you cancel: would a pause help? If you just need a break, you can pause your membership for 3 months instead. You'll be offered the pause when you go to cancel. See Can I pause my membership? Steps 1. Log in first at app.goldcare.com using Chrome or Brave. 2. Click your name or photo (top right) and choose Membership ("Edit or cancel your plan"). 3. Open the cancellation tab. Or, once you're logged in, use this direct link: app.goldcare.com/patient/settings/billing?tab=cancellation 4. Follow the steps and submit the short cancellation form. The link only works after you're logged in. If it takes you in a loop or keeps loading, log in, then click the link again, or contact us and we'll help. What happens next - Your cancellation takes effect at the end of your current billing period (month or year). You keep full access until then. - You won't be charged again after that. - To avoid the next charge, cancel before your renewal date. GoldCare doesn't send reminders before a renewal. - Unused tokens? Use them before your access ends, or see What happens to my tokens if I cancel? Refunds Membership fees aren't refundable, and cancelling doesn't refund the current period. If you believe a charge was a mistake, contact Member Services and a member of our team will review your case. See our refund policy. Only want to remove part of your plan? To drop just the family plan or an appointment upgrade (and keep your membership), see Cancel the family plan or an upgrade only. Still stuck? Can't log in to cancel? See I can't log in. Or send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].