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Invite & Earn: refer friends and earn tokens
Love GoldCare? Invite your friends. Every successful referral earns you a $10 token, and there's no limit to how many friends you can refer. How to share your link 1. Log in at app.goldcare.com. 2. Click your name or photo (top right) and choose Invite and Earn. 3. Pick how to share: - Send an Invite by email - Copy Link and paste it anywhere - Social Media - QR Code, great for showing someone in person 4. Your friend joins through your link for $17/month. When does a referral count? A referral counts when your friend: 1. joins through your link, and 2. activates a paid membership (Individual or Family). Free trials don't count until they become a paid membership. Your rewards - $10 token for each successful referral. Use it for appointments, Med-Packs and more. See What are tokens? - More referrals unlock bigger rewards, such as 50% off appointments, free consultations, annual or lifetime memberships, and a private session with Dr. Gold. - 50+ referrals: VIP status and a private meeting with Dr. Gold. You'll see the current reward levels on the Invite and Earn page. Tips - Want to give a full year instead? See Gift Invites - Tell friends to sign up in Chrome or Brave so everything works smoothly. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Billing & PaymentsI was charged twice or don't recognize a charge
Sorry about the confusion. Here's how to sort it out quickly. 1. Check whether it's really a duplicate - A pending charge plus a posted charge for the same amount often means your bank is still processing one payment. The pending one usually drops off within a few days. - Two different amounts on the same day are usually separate parts of your plan (for example, membership and family plan). See Why do I see more than one charge? - An amount a little higher than the price (for example, $17.53 for the $17 membership) includes a small card processing fee. It isn't an extra charge. - An appointment you rescheduled may show a charge and a matching credit, or the tokens may have gone back to your token balance. 2. Send us the details Email [email protected] or start a chat with: - the date and amount of each charge - a screenshot of your card statement or receipts - the name and email on your GoldCare account A member of our team will review your case and get back to you. See our refund policy. Please contact us before disputing with your bank Our team can usually look into billing errors quickly, and that's faster than a bank dispute.
Appointments & ProvidersPrescriber, Advisor or Coach: which should I book?
When you book, GoldCare sorts providers into three groups. Here's how to pick the right one. Quick guide | I need… | Book a… | |---|---| | A prescription, refill, lab order, imaging or a referral | Prescriber | | An expert second opinion, guidance or a plan (no prescriptions) | Advisor | | Support with habits, lifestyle, nursing questions, physical therapy or faith | Coach | | Help deciding | The free Matchmaker | Prescribers Licensed medical providers who can prescribe, order labs and imaging, and refer you to an in-person doctor. Specialties: - Primary & Acute Care: acute illness, chronic conditions, prevention and urgent concerns - Psychiatric Medicine: mental-health assessment and medication management - Pediatric Medicine: infants, children and teens - Weight Management Consultants: weight loss and metabolism The list depends on your state. Prescribers can only see patients where they're licensed, so you'll only see the ones licensed for the state on your account. See Providers in my state Advisors Experts who give guidance and recommendations only. Before the list, you'll see this notice: "Advisory Consultation Only". Advisors can't write prescriptions, order labs or imaging, or make referrals. For those, book a Prescriber. Specialties include Medical Advisors, Specialist Advisors, Cancer Care, Long COVID & Vax Injury, Naturopathic and Chiropractic, Weight Management, Mental Health, Children's Health, Sports & Injury, Stem Cells Introduction and VIP Specialist. Advisors aren't limited by your state. Advisors also include licensed acupuncturists (LAc) and chiropractors (DC), under Specialist, Sports & Injury, Mental Health and Naturopathic & Chiropractic. Like every GoldCare visit, these are video consultations for guidance; hands-on treatments aren't provided through the app. For counseling, therapy or emotional support, see mental health care. Coaches Hands-on support between medical visits: - Registered Nurse Wellness Coaching - Nutrition & Lifestyle - Physical Therapy - Spiritual & Pastoral Care How to choose in the app 1. On Home, click New Appointment. 2. Use the tabs Prescriber · Advisor · Coach at the top of Step 1 of 4 to filter the specialties. 3. Pick a specialty and continue. See How do I book an appointment? Tip: the same provider can appear under more than one specialty, sometimes with a different length and price. The price is always shown on the provider card. See How much does an appointment cost? Still stuck? Book the free Matchmaker visit, or send us a message in Messages or live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Privacy, Legal & Membership AgreementHow does GoldCare handle my privacy and data?
How your health information is protected GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA). See What is the PMA? Our privacy policy Read the full policy at goldcare.com/legal/privacy. Our Terms and Conditions are at goldcare.com/legal/terms-and-conditions. You'll also find both at the bottom of every page in your account. Account security Your account is protected by your password plus a one-time verification code sent to your phone (or email) each time you log in. See How to log in Never share your password, verification codes or family-profile PINs with anyone, including people who say they work for GoldCare. Your data rights Depending on your state, you may have the right to access, correct, get a copy of, or delete your personal information. You can: - submit a request through the data subject access request link in the privacy policy, or - email [email protected]. If you close your account, we deactivate it and remove your information from active databases, though some records may be kept as required by law or for fraud prevention. Stop marketing messages - Email: click "unsubscribe" in any marketing email. - Text messages: reply STOP. - Phone calls: ask us to remove your number from our call list. You'll still get service messages about your account, appointments and billing.
Appointments & ProvidersWhy can't I find a provider in my state, or my usual provider?
Prescribing providers can only see patients in states where they are licensed. GoldCare shows you the prescribers available for the address on your account. If the list looks short or empty 1. Check that your address is correct: click your name (top right) → User Settings → Personal Information. 2. Go to Home → New Appointment, click the Prescriber tab and choose Primary & Acute Care to see the prescribers licensed for your state. 3. Advisors and coaches aren't limited by state. Seeing a "Possible Location Issue" notice? It appears when you seem to be signing in from outside the state on your account. It's there to keep care within medical licensing laws, and it may limit which prescribers you can book. Click Got it to continue. If you still don't see a prescriber, contact us. We'll tell you which Primary Care providers are licensed in your state. Moving or traveling? You can use GoldCare from any U.S. state. If you need a prescription, you'll see a Primary Care provider licensed in the state you're in at the time of the visit. - Update your address under User Settings → Personal Information to where you'll be during the appointment. You'll then see the prescribers licensed there. - Update your pharmacy too, so prescriptions go somewhere you can pick them up. - Pay attention to the time zone shown when you book. My usual provider isn't showing They may not be licensed in the state on your account, or they may no longer be with GoldCare. You can choose another provider in the same category. They can review your history, and your records stay in your account.
Prescriptions, Pharmacy & Med PacksWhat is the Vaccine Exemption Package?
The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].