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How do I order a Med-Pack?
Buying a Med-Pack takes a few minutes. The appointment with a provider is part of the pack, so you'll book it as you buy. Before you start: check that the address on your account is where you want the pack shipped (User Settings → Personal Information). Steps 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs. (Or click New Appointment and choose the Med-Packs tab.) 3. Choose a pack and click View details to see what's inside and the price. See What does each pack include? 4. Continue to buy the pack and choose a provider, date and time for the included appointment. 5. At checkout, tick the Cancellation Policy and Appointment & PMA confirmation boxes and confirm your payment. 6. Attend your video appointment. The provider reviews your health history, allergies, weight and height so the medications are right for you. 7. After the appointment, your medications are prepared and shipped to the address on your account. Allow 1–2 weeks for delivery. Good to know - The appointment is included in the pack price. Book it through the Med-Pack path, not as a separate Primary Care visit. - The pack appointment covers the pack only. It can't add other medications, labs or imaging. Book Primary & Acute Care for those. - No substitutions. Only the listed medications can be received. - Shipping to a different address? Update the address on your account before you book (the appointment time will show in that location's time zone), and change it back after the appointment. - Need medication now? Book Primary & Acute Care and use a local pharmacy instead. When will it arrive? See Med-Pack delivery and refills Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Getting StartedHow to log in to GoldCare
Logging in takes two quick steps: your password, then a one-time code that proves it's really you. Before you start: use Google Chrome or Brave. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page. Steps 1. Go to app.goldcare.com. 2. Enter the email and password on your account and sign in. 3. You'll see Verify your identity. We text a 6-digit code to the phone number on your account. The text reads "GoldCare Health & Wellness verification code: …". 4. Type the 6 digits into the box. Wait for the page to move on by itself. 5. You're in. You'll land on your Home page. Didn't get the text? - Wait for the short countdown to finish, then click Resend code. - Or click Send by email instead and check your inbox (and your spam and trash folders). - Use the newest code only. Each new request replaces the old one, and codes expire after a few minutes. Tips - Keep just one GoldCare tab open. Opening a second login page sends a new code and cancels the first one. - On a phone? Log in through Chrome or Brave rather than the app. See Is there a GoldCare app? - Forgot your password? See How do I reset my password? Watch the video Using GoldCare for the first time Still stuck? See I can't log in or I'm not getting my code. Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email [email protected].
Billing & PaymentsWhy do I see more than one GoldCare charge?
Since we moved to a new billing system, each part of your plan appears as its own charge. You may see several receipts on the same day. Receipts come from "GoldCare - Health & Wellness" (processed by Stripe). Why the amount is a little higher than the price Card payments include a small card processing fee. That's why a $17 membership shows as $17.53 and the $12 family plan shows as $12.37 on your statement. Common charges | You see about… | It's usually… | |---|---| | $17.53 / month | Basic monthly membership ($17 + processing fee) | | $12.37 / month | Family plan add-on ($12 + processing fee) | | $169 / year | Basic annual membership | | $120 / year | Annual family plan add-on | | $50 or $90 / month | Monthly 15- or 30-minute appointment upgrade | | Other amounts | An appointment (paid by card or by buying tokens) or a Med-Pack | Didn't expect one of these charges? - Family plan you don't need? Many members find a family add-on they didn't mean to choose. Contact us and we'll remove it, and a member of our team will review the charge. - Annual renewal you forgot about? See Does my membership renew automatically? - Two identical charges? See I was charged twice. Send us a chat or email [email protected] with the date and amount of the charge (a screenshot of the receipt or card statement helps) and a member of our team will review it with you.
Appointments & ProvidersRequest availability: when a provider has no open times
Some providers are booked up. Instead of a time, their card says Request availability. Here's how to ask for a slot. Steps 1. On Home, click New Appointment and choose a specialty. 2. On Step 2 of 4, find the provider whose card says Request availability. 3. Click it and send your request. 4. You'll get a message in Messages: "Your availability request for [provider] has been sent." Keep an eye on your texts and email. 5. When a time opens up, we let you know: "A new appointment slot has opened up for you…". Click View New Appointment Slot Available and finish booking (checkout works as usual). Tips - Book soon after you get the notice. Slots can fill up, and the link in a text can expire. If the link doesn't work, open Messages in your account or start a new booking. - Need care sooner? Look for another provider in the same specialty who shows Available Today, Available Tomorrow or a Next availability date. - Not sure who else to see? Book the free Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Billing & PaymentsWhat are GoldCare tokens and how do I buy them?
Tokens are GoldCare's prepaid appointment credits. - 1 token = $10 - Your token balance is shown in the top bar of your account. - Tokens never expire. Think of them like a gift card or a "forever stamp". - Buying tokens ahead of time locks in today's price if appointment rates go up later. - You can also pay for appointments directly by card at checkout, without buying tokens first. How to buy tokens 1. Log in to your GoldCare account. 2. Click Get Tokens on your dashboard, or go to User Settings → Payments. 3. Choose how many tokens you want, review your order, and place it. How tokens are used - When you book an appointment, the price is shown in tokens. Your tokens are applied automatically at checkout. See How much does an appointment cost? - If you cancel an appointment at least 24 hours ahead, or the provider cancels, the tokens go back to your token balance. Late cancellations (under 24 hours) and no-shows forfeit the tokens. See Cancel or reschedule - Each visit has a set length. Extra time requires more tokens and depends on the provider's availability. - Earn tokens by referring friends: each successful referral earns a $10 token. See Invite & Earn What happens to my tokens if I cancel my membership? Use them before your access ends, or contact Member Services and a member of our team will review your options. See What happens to my tokens if I cancel?
Membership & PlansWhat is GoldCare, and what does my membership include?
GoldCare Health & Wellness is a membership that gives you and your family direct access to independent, vetted clinicians by telehealth, plus health education and a like-minded community. What your membership includes - Access to GoldCare's network of clinicians: medical doctors, nurse practitioners, PAs, naturopathic doctors, advisors and coaches. Visits are pay-as-you-go (see How much does an appointment cost?). - A free 15-minute visit with our Matchmaker, who helps you pick the right provider. See Meet the Matchmaker - WellnessU: live and on-demand classes, Masterclasses, Medical Townhalls and Grand Rounds, at no extra cost. - Med-Packs: curated prescription packs you can order (purchased separately). See What are Med-Packs? - GoldCare Community: a members' discussion forum, with the same login. See GoldCare Community - Programs and rewards: the guided Transform weight-loss program, Invite & Earn referral rewards, Gift Invites, and member discounts in The GoldCare Store. What is not included in the membership fee - Provider appointments (paid per visit with tokens or card, unless you have a monthly appointment upgrade). - Medications, lab tests and imaging, which you pay directly to the pharmacy, lab or imaging center. - Med-Packs. GoldCare is not insurance and does not bill insurance or Medicare. See Is GoldCare insurance? Ready to join? New members can try GoldCare free for 30 days, or see plans and prices. New here? Start with How to log in and our tutorial videos.