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What is the refund policy for memberships?
Membership fees aren't refundable As a rule, GoldCare membership fees are not refunded, and services that have already been provided by a Prescriber, Advisor or Coach are never refunded. Under the PMA, any pro-rated refund of membership fees is decided only by GoldCare, case by case. That's why we offer a 30-day free trial to new members, so you can try GoldCare before you pay. See Is there a free trial? Your membership renews automatically until you cancel. To avoid the next charge, cancel before your renewal date. You keep full access until the end of the period you've already paid for. See How do I cancel my membership? GoldCare doesn't send reminders before a renewal, so it's a good idea to note your renewal date. See Does my membership renew automatically? Thinking of cancelling? Consider a pause If you need a break, you can pause your membership for 3 months instead of cancelling. The option is offered when you go to cancel. See Can I pause my membership? Think a charge is a mistake? If you believe you were charged in error (for example, a duplicate charge, a charge after you cancelled, or a family plan you didn't choose), contact Member Services. A member of our team will review your case and get back to you. Please send: - your name and the email on your account - the date and amount of the charge (a screenshot of your statement helps) - your cancellation confirmation, if the charge came after you cancelled Email [email protected] or send us a message in Messages (click your name, top right → Messages), Monday–Friday, 8 a.m.–10 p.m. ET. Appointments - Cancel at least 24 hours ahead under Appointments to keep the tokens you paid. Late cancellations and no-shows forfeit the tokens. See Cancel or reschedule - If a visit is rescheduled because of an IT problem our team couldn't fix, you aren't charged for it. - Concerned about the quality of a visit that took place? Contact Member Services. We review every concern with our clinical director. See also: I cancelled but was still charged
Programs & RewardsTransform Program: guided weight loss
Transform is a guided, step-by-step weight-loss program led by a multidisciplinary care team. Each step builds on the last, so you're never figuring it out alone. The four steps Steps unlock in order, as you complete each one: 1. Initial appointment with a medical provider or naturopath, to understand your health and goals 2. Nutrition: a practical nutrition plan with a registered dietitian 3. Health Coach: support with consistency and building healthy habits 4. Weekly follow-up: regular check-ins to keep you on track Your care team - Jennifer Allen, MD: the medication side of the program, plus routine primary care - Melodee Voyles, ND - Dr. Jana Schmidt, ND, GoldCare Wellness Director - Kristy Morrell, RD (registered dietitian) - Tiffany Ritter, CHC (certified health coach) Have Medicare? Dr. Allen can see patients who have Medicare, so prescriptions, labs, testing and referrals she orders can be covered by Medicare. GoldCare visits themselves are not covered by Medicare. How to start 1. Log in at app.goldcare.com. 2. Click your name or photo (top right) and choose Transform Program. 3. Read the plan and click Start the program. 4. Book your Initial appointment. You'll see the provider, time and price at checkout, like any appointment. See How do I book an appointment? 5. After each step, come back to Transform Program to unlock the next one. Tips - Upload recent lab results before your first visit. See How do I upload my lab results? - The usual 24-hour cancellation rule applies to every step. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Programs & RewardsInvite & Earn: refer friends and earn tokens
Love GoldCare? Invite your friends. Every successful referral earns you a $10 token, and there's no limit to how many friends you can refer. How to share your link 1. Log in at app.goldcare.com. 2. Click your name or photo (top right) and choose Invite and Earn. 3. Pick how to share: - Send an Invite by email - Copy Link and paste it anywhere - Social Media - QR Code, great for showing someone in person 4. Your friend joins through your link for $17/month. When does a referral count? A referral counts when your friend: 1. joins through your link, and 2. activates a paid membership (Individual or Family). Free trials don't count until they become a paid membership. Your rewards - $10 token for each successful referral. Use it for appointments, Med-Packs and more. See What are tokens? - More referrals unlock bigger rewards, such as 50% off appointments, free consultations, annual or lifetime memberships, and a private session with Dr. Gold. - 50+ referrals: VIP status and a private meeting with Dr. Gold. You'll see the current reward levels on the Invite and Earn page. Tips - Want to give a full year instead? See Gift Invites - Tell friends to sign up in Chrome or Brave so everything works smoothly. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Programs & RewardsThe GoldCare Store and member discounts
The GoldCare Store offers trusted, aligned wellness products, from supplements to personal care. How to get there 1. Log in at app.goldcare.com. 2. Click Store in the top menu. Or go straight to store.goldcare.com. What you'll find Categories: Books & Learning · Energy, Sleep & Focus · Immune Support · Natural Wellness · Respiratory & Sinus Care · Skin, Body & Personal Care · Wellness Essentials Brands: Areté Tallow · Better Way Health · Curativa Bay · Jana's All Natural · Living R3 · Snoot! · Vedicinals Member discount GoldCare members get 25% off Vedicinals products at checkout. Good to know - Store orders are separate from your membership. You pay in U.S. dollars at the store's checkout. Tokens can't be used in the Store. - For questions about a Store order, contact Member Services with your order number. - Products in the Store aren't medical advice. Ask your provider before adding a supplement, especially if you take prescription medications. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Privacy, Legal & Membership AgreementHow does GoldCare handle my privacy and data?
How your health information is protected GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA). See What is the PMA? Our privacy policy Read the full policy at goldcare.com/legal/privacy. Our Terms and Conditions are at goldcare.com/legal/terms-and-conditions. You'll also find both at the bottom of every page in your account. Account security Your account is protected by your password plus a one-time verification code sent to your phone (or email) each time you log in. See How to log in Never share your password, verification codes or family-profile PINs with anyone, including people who say they work for GoldCare. Your data rights Depending on your state, you may have the right to access, correct, get a copy of, or delete your personal information. You can: - submit a request through the data subject access request link in the privacy policy, or - email [email protected]. If you close your account, we deactivate it and remove your information from active databases, though some records may be kept as required by law or for fraud prevention. Stop marketing messages - Email: click "unsubscribe" in any marketing email. - Text messages: reply STOP. - Phone calls: ask us to remove your number from our call list. You'll still get service messages about your account, appointments and billing.
Membership & PlansHow do I add a family member and book appointments for them?
Tip: use Chrome or Brave. Other browsers can block parts of the GoldCare website. The family plan costs $12/month or $120/year and covers your spouse and children under 26 living in your household. See Family plan. 1. Add the family plan (if you don't have it yet) 1. Log in at app.goldcare.com. 2. Click your name or initials in the top-right corner to open the settings menu. 3. Click Enjoy included care and exclusive discounts, choose the Family plan, and click Confirm. 2. Add each family member 1. In the menu, go to Settings > Family Members > Add User. 2. Enter their details. Use their own email and cell phone if they have them, so they receive class and appointment alerts. (You can use your own email if you prefer to receive everything yourself.) 3. Create a 4-digit PIN for the profile. Pick something easy to remember: our team cannot see or reset this PIN for you. 4. Click Add User to save. Family members 18 or older will receive the PMA agreement to sign. You can resend it from their profile card. 3. Book an appointment for a family member 1. Click your name in the top-right corner and choose Switch Profile. 2. Select the family member and enter their 4-digit PIN. 3. On Home, click New Appointment and book as usual. See How do I book an appointment? Always book under the correct person's profile. At checkout you confirm the visit is for the person whose profile you're in (the Appointment & PMA confirmation), and once an appointment has taken place, the medical record can't be moved to another profile. Switching back to the main account holder's profile may ask for a 6-digit verification code sent to your phone or email.