How can we help?
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Account, Login & App
Browse
Appointments & Providers
Browse
Billing & Payments
Browse
Cancellations & Refunds
Browse
Contact & Support
Browse
Labs & Medical Records
Browse
Getting Started
Browse
Membership & Plans
Browse
Prescriptions, Pharmacy & Med Packs
Browse
Privacy, Legal & Membership Agreement
Browse
WellnessU & Classes
Browse
Programs & Rewards
Browse
Popular articles
What other people are reading right now.
How to log in to GoldCare
Logging in takes two quick steps: your password, then a one-time code that proves it's really you. Before you start: use Google Chrome or Brave. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page. Steps 1. Go to app.goldcare.com. 2. Enter the email and password on your account and sign in. 3. You'll see Verify your identity. We text a 6-digit code to the phone number on your account. The text reads "GoldCare Health & Wellness verification code: …". 4. Type the 6 digits into the box. Wait for the page to move on by itself. 5. You're in. You'll land on your Home page. Didn't get the text? - Wait for the short countdown to finish, then click Resend code. - Or click Send by email instead and check your inbox (and your spam and trash folders). - Use the newest code only. Each new request replaces the old one, and codes expire after a few minutes. Tips - Keep just one GoldCare tab open. Opening a second login page sends a new code and cancels the first one. - On a phone? Log in through Chrome or Brave rather than the app. See Is there a GoldCare app? - Forgot your password? See How do I reset my password? Watch the video Using GoldCare for the first time Still stuck? See I can't log in or I'm not getting my code. Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email [email protected].
Billing & PaymentsI was charged twice or don't recognize a charge
Sorry about the confusion. Here's how to sort it out quickly. 1. Check whether it's really a duplicate - A pending charge plus a posted charge for the same amount often means your bank is still processing one payment. The pending one usually drops off within a few days. - Two different amounts on the same day are usually separate parts of your plan (for example, membership and family plan). See Why do I see more than one charge? - An amount a little higher than the price (for example, $17.53 for the $17 membership) includes a small card processing fee. It isn't an extra charge. - An appointment you rescheduled may show a charge and a matching credit, or the tokens may have gone back to your token balance. 2. Send us the details Email [email protected] or start a chat with: - the date and amount of each charge - a screenshot of your card statement or receipts - the name and email on your GoldCare account A member of our team will review your case and get back to you. See our refund policy. Please contact us before disputing with your bank Our team can usually look into billing errors quickly, and that's faster than a bank dispute.
Appointments & ProvidersPrescriber, Advisor or Coach: which should I book?
When you book, GoldCare sorts providers into three groups. Here's how to pick the right one. Quick guide | I need… | Book a… | |---|---| | A prescription, refill, lab order, imaging or a referral | Prescriber | | An expert second opinion, guidance or a plan (no prescriptions) | Advisor | | Support with habits, lifestyle, nursing questions, physical therapy or faith | Coach | | Help deciding | The free Matchmaker | Prescribers Licensed medical providers who can prescribe, order labs and imaging, and refer you to an in-person doctor. Specialties: - Primary & Acute Care: acute illness, chronic conditions, prevention and urgent concerns - Psychiatric Medicine: mental-health assessment and medication management - Pediatric Medicine: infants, children and teens - Weight Management Consultants: weight loss and metabolism The list depends on your state. Prescribers can only see patients where they're licensed, so you'll only see the ones licensed for the state on your account. See Providers in my state Advisors Experts who give guidance and recommendations only. Before the list, you'll see this notice: "Advisory Consultation Only". Advisors can't write prescriptions, order labs or imaging, or make referrals. For those, book a Prescriber. Specialties include Medical Advisors, Specialist Advisors, Cancer Care, Long COVID & Vax Injury, Naturopathic and Chiropractic, Weight Management, Mental Health, Children's Health, Sports & Injury, Stem Cells Introduction and VIP Specialist. Advisors aren't limited by your state. Advisors also include licensed acupuncturists (LAc) and chiropractors (DC), under Specialist, Sports & Injury, Mental Health and Naturopathic & Chiropractic. Like every GoldCare visit, these are video consultations for guidance; hands-on treatments aren't provided through the app. For counseling, therapy or emotional support, see mental health care. Coaches Hands-on support between medical visits: - Registered Nurse Wellness Coaching - Nutrition & Lifestyle - Physical Therapy - Spiritual & Pastoral Care How to choose in the app 1. On Home, click New Appointment. 2. Use the tabs Prescriber · Advisor · Coach at the top of Step 1 of 4 to filter the specialties. 3. Pick a specialty and continue. See How do I book an appointment? Tip: the same provider can appear under more than one specialty, sometimes with a different length and price. The price is always shown on the provider card. See How much does an appointment cost? Still stuck? Book the free Matchmaker visit, or send us a message in Messages or live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Cancellations & RefundsI cancelled but was still charged. What do I do?
Sorry for the worry. Here's how to get it looked at quickly. 1. Check what happened - Did you cancel before or after your billing date? A cancellation takes effect at the end of the period you've paid for. If you cancelled after the renewal date, that charge is for the new period. Membership fees aren't refundable, but you keep access until the end of that period and won't be charged again. - Did you pause instead of cancel? A pause ends after 3 months, and then billing restarts. See Can I pause my membership? - Was only part of your plan cancelled? For example, the membership was cancelled but a family add-on was not. - Do you have a second account under another email? 2. Send us the details Email [email protected] or send us a message in Messages with: - your cancellation confirmation (email or screenshot), if you have one - the date and amount of the charge - your name, the email on your account, and any other email you may have used A member of our team will review your case and get back to you. If anything is still active that shouldn't be, we'll cancel it. See our refund policy.
Getting StartedFinding your way around the GoldCare app
Here's where everything lives once you've logged in at app.goldcare.com. The top menu | Click | To | |---|---| | Home | Start a New Appointment, Buy Med-Packs, see Actions required and recommended classes | | Appointments | See your Upcoming, Past and Cancelled visits, and cancel a visit | | Education | Open WellnessU, our class and replay library | | Store | Shop The GoldCare Store | Your token balance is shown in the top bar. Your profile menu Click your name or photo in the top-right corner: | Menu item | What's there | |---|---| | User Settings | Personal Information (address, phone number and login), Payments (cards and invoices), My Pharmacies, Healthshare | | Transform Program | Our guided weight-loss program. See Transform Program | | Membership | Edit or cancel your plan | | Gift Invite | Manage the memberships you've gifted. See Gift Invites | | Messages | Chat with Member Services. See Messages | | GoldCare Community | Our members' discussion forum. See GoldCare Community | | Invite and Earn | Refer friends and earn tokens. See Invite & Earn | | Logout | Sign out | At the bottom of the page - Get help: contact Member Support, watch the tutorial videos, or read the FAQ - How to use GoldCare: our tutorial videos - Privacy Policy and Terms and Conditions Watch the video Using GoldCare for the first time Still stuck? Send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Membership & PlansGoldCare Insurance and HealthShare: how are they different from my membership?
GoldCare offers three different things. It helps to know which one you're asking about: | | What it is | Who runs it | |---|---|---| | GoldCare Health & Wellness | This membership: clinicians, WellnessU, Med-Packs, community | GoldCare Health & Wellness | | GoldCare Insurance | A limited accident & illness medical plan (not ACA-compliant major medical) | GoldCare Benefits, Inc., administered by Planstin | | Zion HealthShare | A cost-sharing community for large medical bills, also not insurance | Partner program | Health & Wellness works without insurance Your Health & Wellness membership works with no insurance of any kind. It's self-pay and can't be billed to Medicare or Medicaid. See Is GoldCare insurance? GoldCare Insurance - GoldCare Insurance will be available in all 50 states. It is not ACA-compliant. - It is not currently in open enrollment. - Information: goldcarebenefits.com - Questions before enrolling: (239) 441-4249 or [email protected] - Existing insurance plan members (benefits and claims): Planstin Member Benefits Support, 435-571-0011 or [email protected] - GoldCare Insurance members receive a complimentary Health & Wellness membership. If you have GoldCare Insurance and are still being billed for Health & Wellness, contact [email protected] and a member of our team will review your account. HealthShare We recommend Zion HealthShare for coverage of large, catastrophic medical bills. It's available for members under 65. For HealthShare questions, email our HealthShare Liaison at [email protected].