How can we help?
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Account, Login & App
Browse
Appointments & Providers
Browse
Billing & Payments
Browse
Cancellations & Refunds
Browse
Contact & Support
Browse
Labs & Medical Records
Browse
Getting Started
Browse
Membership & Plans
Browse
Prescriptions, Pharmacy & Med Packs
Browse
Privacy, Legal & Membership Agreement
Browse
WellnessU & Classes
Browse
Programs & Rewards
Browse
Popular articles
What other people are reading right now.
What is the Vaccine Exemption Package?
The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Cancellations & RefundsI cancelled but was still charged. What do I do?
Sorry for the worry. Here's how to get it looked at quickly. 1. Check what happened - Did you cancel before or after your billing date? A cancellation takes effect at the end of the period you've paid for. If you cancelled after the renewal date, that charge is for the new period. Membership fees aren't refundable, but you keep access until the end of that period and won't be charged again. - Did you pause instead of cancel? A pause ends after 3 months, and then billing restarts. See Can I pause my membership? - Was only part of your plan cancelled? For example, the membership was cancelled but a family add-on was not. - Do you have a second account under another email? 2. Send us the details Email [email protected] or send us a message in Messages with: - your cancellation confirmation (email or screenshot), if you have one - the date and amount of the charge - your name, the email on your account, and any other email you may have used A member of our team will review your case and get back to you. If anything is still active that shouldn't be, we'll cancel it. See our refund policy.
Programs & RewardsInvite & Earn: refer friends and earn tokens
Love GoldCare? Invite your friends. Every successful referral earns you a $10 token, and there's no limit to how many friends you can refer. How to share your link 1. Log in at app.goldcare.com. 2. Click your name or photo (top right) and choose Invite and Earn. 3. Pick how to share: - Send an Invite by email - Copy Link and paste it anywhere - Social Media - QR Code, great for showing someone in person 4. Your friend joins through your link for $17/month. When does a referral count? A referral counts when your friend: 1. joins through your link, and 2. activates a paid membership (Individual or Family). Free trials don't count until they become a paid membership. Your rewards - $10 token for each successful referral. Use it for appointments, Med-Packs and more. See What are tokens? - More referrals unlock bigger rewards, such as 50% off appointments, free consultations, annual or lifetime memberships, and a private session with Dr. Gold. - 50+ referrals: VIP status and a private meeting with Dr. Gold. You'll see the current reward levels on the Invite and Earn page. Tips - Want to give a full year instead? See Gift Invites - Tell friends to sign up in Chrome or Brave so everything works smoothly. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Cancellations & RefundsHow do I cancel my membership?
We're sorry to see you go. You can cancel anytime, with no contract. Before you cancel: would a pause help? If you just need a break, you can pause your membership for 3 months instead. You'll be offered the pause when you go to cancel. See Can I pause my membership? Steps 1. Log in first at app.goldcare.com using Chrome or Brave. 2. Click your name or photo (top right) and choose Membership ("Edit or cancel your plan"). 3. Open the cancellation tab. Or, once you're logged in, use this direct link: app.goldcare.com/patient/settings/billing?tab=cancellation 4. Follow the steps and submit the short cancellation form. The link only works after you're logged in. If it takes you in a loop or keeps loading, log in, then click the link again, or contact us and we'll help. What happens next - Your cancellation takes effect at the end of your current billing period (month or year). You keep full access until then. - You won't be charged again after that. - To avoid the next charge, cancel before your renewal date. GoldCare doesn't send reminders before a renewal. - Unused tokens? Use them before your access ends, or see What happens to my tokens if I cancel? Refunds Membership fees aren't refundable, and cancelling doesn't refund the current period. If you believe a charge was a mistake, contact Member Services and a member of our team will review your case. See our refund policy. Only want to remove part of your plan? To drop just the family plan or an appointment upgrade (and keep your membership), see Cancel the family plan or an upgrade only. Still stuck? Can't log in to cancel? See I can't log in. Or send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Getting StartedHow to log in to GoldCare
Logging in takes two quick steps: your password, then a one-time code that proves it's really you. Before you start: use Google Chrome or Brave. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page. Steps 1. Go to app.goldcare.com. 2. Enter the email and password on your account and sign in. 3. You'll see Verify your identity. We text a 6-digit code to the phone number on your account. The text reads "GoldCare Health & Wellness verification code: …". 4. Type the 6 digits into the box. Wait for the page to move on by itself. 5. You're in. You'll land on your Home page. Didn't get the text? - Wait for the short countdown to finish, then click Resend code. - Or click Send by email instead and check your inbox (and your spam and trash folders). - Use the newest code only. Each new request replaces the old one, and codes expire after a few minutes. Tips - Keep just one GoldCare tab open. Opening a second login page sends a new code and cancels the first one. - On a phone? Log in through Chrome or Brave rather than the app. See Is there a GoldCare app? - Forgot your password? See How do I reset my password? Watch the video Using GoldCare for the first time Still stuck? See I can't log in or I'm not getting my code. Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email [email protected].
Getting StartedGoldCare tutorial videos
Prefer to watch rather than read? These short videos walk you through the GoldCare app step by step. | Video | What it shows | |---|---| | ▶ Using GoldCare for the first time | A tour of your account, from logging in to finding your way around | | ▶ How to Schedule a GoldCare Appointment | Choosing a specialty and provider, picking a time and checking out | | ▶ How to Join Your GoldCare Appointment | Getting into your video visit on time | | ▶ How to Access Your Appointment Details | Finding your visit summary, intake form and documents | | ▶ How to Upload Your Lab or Imaging Results | Sending your results to your provider | Find them in your account 1. Log in at app.goldcare.com. 2. Scroll to the bottom of the page and click How to use GoldCare. (You can also click Get help, then How to use GoldCare.) Prefer step-by-step text? - How to log in - How do I book an appointment? - How do I join my video appointment? - Your appointment details page - How do I upload my lab results? Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].