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I cancelled but was still charged. What do I do?
Sorry for the worry. Here's how to get it looked at quickly. 1. Check what happened - Did you cancel before or after your billing date? A cancellation takes effect at the end of the period you've paid for. If you cancelled after the renewal date, that charge is for the new period. Membership fees aren't refundable, but you keep access until the end of that period and won't be charged again. - Did you pause instead of cancel? A pause ends after 3 months, and then billing restarts. See Can I pause my membership? - Was only part of your plan cancelled? For example, the membership was cancelled but a family add-on was not. - Do you have a second account under another email? 2. Send us the details Email [email protected] or send us a message in Messages with: - your cancellation confirmation (email or screenshot), if you have one - the date and amount of the charge - your name, the email on your account, and any other email you may have used A member of our team will review your case and get back to you. If anything is still active that shouldn't be, we'll cancel it. See our refund policy.
Prescriptions, Pharmacy & Med PacksWhat is the Vaccine Exemption Package?
The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Programs & RewardsInvite & Earn: refer friends and earn tokens
Love GoldCare? Invite your friends. Every successful referral earns you a $10 token, and there's no limit to how many friends you can refer. How to share your link 1. Log in at app.goldcare.com. 2. Click your name or photo (top right) and choose Invite and Earn. 3. Pick how to share: - Send an Invite by email - Copy Link and paste it anywhere - Social Media - QR Code, great for showing someone in person 4. Your friend joins through your link for $17/month. When does a referral count? A referral counts when your friend: 1. joins through your link, and 2. activates a paid membership (Individual or Family). Free trials don't count until they become a paid membership. Your rewards - $10 token for each successful referral. Use it for appointments, Med-Packs and more. See What are tokens? - More referrals unlock bigger rewards, such as 50% off appointments, free consultations, annual or lifetime memberships, and a private session with Dr. Gold. - 50+ referrals: VIP status and a private meeting with Dr. Gold. You'll see the current reward levels on the Invite and Earn page. Tips - Want to give a full year instead? See Gift Invites - Tell friends to sign up in Chrome or Brave so everything works smoothly. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Cancellations & RefundsWhat is the refund policy for memberships?
Membership fees aren't refundable As a rule, GoldCare membership fees are not refunded, and services that have already been provided by a Prescriber, Advisor or Coach are never refunded. Under the PMA, any pro-rated refund of membership fees is decided only by GoldCare, case by case. That's why we offer a 30-day free trial to new members, so you can try GoldCare before you pay. See Is there a free trial? Your membership renews automatically until you cancel. To avoid the next charge, cancel before your renewal date. You keep full access until the end of the period you've already paid for. See How do I cancel my membership? GoldCare doesn't send reminders before a renewal, so it's a good idea to note your renewal date. See Does my membership renew automatically? Thinking of cancelling? Consider a pause If you need a break, you can pause your membership for 3 months instead of cancelling. The option is offered when you go to cancel. See Can I pause my membership? Think a charge is a mistake? If you believe you were charged in error (for example, a duplicate charge, a charge after you cancelled, or a family plan you didn't choose), contact Member Services. A member of our team will review your case and get back to you. Please send: - your name and the email on your account - the date and amount of the charge (a screenshot of your statement helps) - your cancellation confirmation, if the charge came after you cancelled Email [email protected] or send us a message in Messages (click your name, top right → Messages), Monday–Friday, 8 a.m.–10 p.m. ET. Appointments - Cancel at least 24 hours ahead under Appointments to keep the tokens you paid. Late cancellations and no-shows forfeit the tokens. See Cancel or reschedule - If a visit is rescheduled because of an IT problem our team couldn't fix, you aren't charged for it. - Concerned about the quality of a visit that took place? Contact Member Services. We review every concern with our clinical director. See also: I cancelled but was still charged
Billing & PaymentsI was charged twice or don't recognize a charge
Sorry about the confusion. Here's how to sort it out quickly. 1. Check whether it's really a duplicate - A pending charge plus a posted charge for the same amount often means your bank is still processing one payment. The pending one usually drops off within a few days. - Two different amounts on the same day are usually separate parts of your plan (for example, membership and family plan). See Why do I see more than one charge? - An amount a little higher than the price (for example, $17.53 for the $17 membership) includes a small card processing fee. It isn't an extra charge. - An appointment you rescheduled may show a charge and a matching credit, or the tokens may have gone back to your token balance. 2. Send us the details Email [email protected] or start a chat with: - the date and amount of each charge - a screenshot of your card statement or receipts - the name and email on your GoldCare account A member of our team will review your case and get back to you. See our refund policy. Please contact us before disputing with your bank Our team can usually look into billing errors quickly, and that's faster than a bank dispute.
Appointments & ProvidersPrescriber, Advisor or Coach: which should I book?
When you book, GoldCare sorts providers into three groups. Here's how to pick the right one. Quick guide | I need… | Book a… | |---|---| | A prescription, refill, lab order, imaging or a referral | Prescriber | | An expert second opinion, guidance or a plan (no prescriptions) | Advisor | | Support with habits, lifestyle, nursing questions, physical therapy or faith | Coach | | Help deciding | The free Matchmaker | Prescribers Licensed medical providers who can prescribe, order labs and imaging, and refer you to an in-person doctor. Specialties: - Primary & Acute Care: acute illness, chronic conditions, prevention and urgent concerns - Psychiatric Medicine: mental-health assessment and medication management - Pediatric Medicine: infants, children and teens - Weight Management Consultants: weight loss and metabolism The list depends on your state. Prescribers can only see patients where they're licensed, so you'll only see the ones licensed for the state on your account. See Providers in my state Advisors Experts who give guidance and recommendations only. Before the list, you'll see this notice: "Advisory Consultation Only". Advisors can't write prescriptions, order labs or imaging, or make referrals. For those, book a Prescriber. Specialties include Medical Advisors, Specialist Advisors, Cancer Care, Long COVID & Vax Injury, Naturopathic and Chiropractic, Weight Management, Mental Health, Children's Health, Sports & Injury, Stem Cells Introduction and VIP Specialist. Advisors aren't limited by your state. Advisors also include licensed acupuncturists (LAc) and chiropractors (DC), under Specialist, Sports & Injury, Mental Health and Naturopathic & Chiropractic. Like every GoldCare visit, these are video consultations for guidance; hands-on treatments aren't provided through the app. For counseling, therapy or emotional support, see mental health care. Coaches Hands-on support between medical visits: - Registered Nurse Wellness Coaching - Nutrition & Lifestyle - Physical Therapy - Spiritual & Pastoral Care How to choose in the app 1. On Home, click New Appointment. 2. Use the tabs Prescriber · Advisor · Coach at the top of Step 1 of 4 to filter the specialties. 3. Pick a specialty and continue. See How do I book an appointment? Tip: the same provider can appear under more than one specialty, sometimes with a different length and price. The price is always shown on the provider card. See How much does an appointment cost? Still stuck? Book the free Matchmaker visit, or send us a message in Messages or live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].