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What is the Vaccine Exemption Package?
The Vaccine Exemption Package helps you prepare and file a religious exemption that meets your state's requirements. GoldCare does not provide medical vaccine exemptions. Price: from 45 tokens ($450). What's included 1. 30-minute appointment with Religious Counselor Pastor Leon Benjamin (Bishop Benjamin) on the requirements and pitfalls of a religious exemption. 2. 30-minute appointment with Deborah Conrad, PA, who gives you the tools to file the exemption, including your state's specific requirements. 3. Optional 15-minute appointment with a GoldCare medical provider to discuss vaccines and the pros and cons of vaccination. You file the exemption yourself. Every state has different rules and forms. How to get it 1. Log in at app.goldcare.com using Chrome or Brave. 2. On Home, click Buy Med-Packs (or New Appointment, then the Med-Packs tab). 3. Choose Vaccine Exemption Package and click View details. 4. Follow the steps to buy it and book the appointments. Have questions first? Book a free visit with the Matchmaker. Still stuck? Send us a message in Messages (click your name, top right, then Messages) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].
Cancellations & RefundsI cancelled but was still charged. What do I do?
Sorry for the worry. Here's how to get it looked at quickly. 1. Check what happened - Did you cancel before or after your billing date? A cancellation takes effect at the end of the period you've paid for. If you cancelled after the renewal date, that charge is for the new period. Membership fees aren't refundable, but you keep access until the end of that period and won't be charged again. - Did you pause instead of cancel? A pause ends after 3 months, and then billing restarts. See Can I pause my membership? - Was only part of your plan cancelled? For example, the membership was cancelled but a family add-on was not. - Do you have a second account under another email? 2. Send us the details Email [email protected] or send us a message in Messages with: - your cancellation confirmation (email or screenshot), if you have one - the date and amount of the charge - your name, the email on your account, and any other email you may have used A member of our team will review your case and get back to you. If anything is still active that shouldn't be, we'll cancel it. See our refund policy.
Cancellations & RefundsWhat is the refund policy for memberships?
Membership fees aren't refundable As a rule, GoldCare membership fees are not refunded, and services that have already been provided by a Prescriber, Advisor or Coach are never refunded. Under the PMA, any pro-rated refund of membership fees is decided only by GoldCare, case by case. That's why we offer a 30-day free trial to new members, so you can try GoldCare before you pay. See Is there a free trial? Your membership renews automatically until you cancel. To avoid the next charge, cancel before your renewal date. You keep full access until the end of the period you've already paid for. See How do I cancel my membership? GoldCare doesn't send reminders before a renewal, so it's a good idea to note your renewal date. See Does my membership renew automatically? Thinking of cancelling? Consider a pause If you need a break, you can pause your membership for 3 months instead of cancelling. The option is offered when you go to cancel. See Can I pause my membership? Think a charge is a mistake? If you believe you were charged in error (for example, a duplicate charge, a charge after you cancelled, or a family plan you didn't choose), contact Member Services. A member of our team will review your case and get back to you. Please send: - your name and the email on your account - the date and amount of the charge (a screenshot of your statement helps) - your cancellation confirmation, if the charge came after you cancelled Email [email protected] or send us a message in Messages (click your name, top right → Messages), Monday–Friday, 8 a.m.–10 p.m. ET. Appointments - Cancel at least 24 hours ahead under Appointments to keep the tokens you paid. Late cancellations and no-shows forfeit the tokens. See Cancel or reschedule - If a visit is rescheduled because of an IT problem our team couldn't fix, you aren't charged for it. - Concerned about the quality of a visit that took place? Contact Member Services. We review every concern with our clinical director. See also: I cancelled but was still charged
Membership & PlansWhat are the monthly 15- and 30-minute appointment upgrades?
If you see a provider regularly, you can add a monthly appointment upgrade to your membership: | Upgrade | Price | What you get | |---|---|---| | Monthly 15-minute appointment | +$50/month | One 15-minute appointment coupon each month | | Monthly 30-minute appointment | +$90/month | One 30-minute appointment coupon each month | How the coupon works - You receive one coupon each month. It applies automatically at checkout when you book an appointment. - The coupon can be used with any provider type, including prescribers and advisors. - Coupons do not roll over. If you don't use it, it expires at the end of that month and a new one is issued for the next month. - If your appointment runs longer than the coupon, the extra time is charged separately. Adding or removing an upgrade Contact our team by chat or at [email protected] and we'll update your plan. If you remove an upgrade, the change takes effect on your next billing date, and your remaining coupon can be used until then.
Membership & PlansHow much does GoldCare cost? Monthly vs. annual plans
Basic membership | Plan | Price | |---|---| | Monthly | $17/month | | Annual | $169/year (about 2 months free) | Family plan Add your spouse and children for +$12/month (a family total of $29/month) or +$120/year. See Family plan. Why does my card show $17.53? Card payments include a small card processing fee, so the $17 membership appears as $17.53 and the $12 family plan as $12.37 on your statement. See Why do I see more than one charge? Optional add-ons | Add-on | Price | |---|---| | Family plan (spouse and children) | +$12/month or +$120/year | | Monthly 15-minute appointment | +$50/month | | Monthly 30-minute appointment | +$90/month | Provider visits are not included in the basic membership. They are pay-as-you-go. See How much does an appointment cost? Founding members and older plans - If you're a Founding Member, your Founding Member badge is permanent, and you keep the legacy family pricing you were promised. - Older plans (such as the earlier $10 basic plan) are no longer offered since our billing update. We can't refund price differences for past months. Good to know - New to GoldCare? Try it free for 30 days. Membership fees aren't refundable, so the trial is the best way to see if GoldCare is right for you. See our refund policy. - You can pay with an HSA or FSA card. Eligibility is between you and your plan. See HSA/FSA and receipts - Your plan renews automatically at the end of each billing period until you cancel. We don't send reminders before a renewal. See Does my membership renew automatically? - Prices can change over time. The current prices are always on goldcare.com/pricing. - Want to switch between monthly and annual? See How do I change my plan?
Cancellations & RefundsHow do I cancel my membership?
We're sorry to see you go. You can cancel anytime, with no contract. Before you cancel: would a pause help? If you just need a break, you can pause your membership for 3 months instead. You'll be offered the pause when you go to cancel. See Can I pause my membership? Steps 1. Log in first at app.goldcare.com using Chrome or Brave. 2. Click your name or photo (top right) and choose Membership ("Edit or cancel your plan"). 3. Open the cancellation tab. Or, once you're logged in, use this direct link: app.goldcare.com/patient/settings/billing?tab=cancellation 4. Follow the steps and submit the short cancellation form. The link only works after you're logged in. If it takes you in a loop or keeps loading, log in, then click the link again, or contact us and we'll help. What happens next - Your cancellation takes effect at the end of your current billing period (month or year). You keep full access until then. - You won't be charged again after that. - To avoid the next charge, cancel before your renewal date. GoldCare doesn't send reminders before a renewal. - Unused tokens? Use them before your access ends, or see What happens to my tokens if I cancel? Refunds Membership fees aren't refundable, and cancelling doesn't refund the current period. If you believe a charge was a mistake, contact Member Services and a member of our team will review your case. See our refund policy. Only want to remove part of your plan? To drop just the family plan or an appointment upgrade (and keep your membership), see Cancel the family plan or an upgrade only. Still stuck? Can't log in to cancel? See I can't log in. Or send us a message in Messages or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email [email protected].