Recommended Browser: Chrome
Background: Neutral
Setting: One which allows you and the provider to have a calm and uninterrupted appointment
View/Positioning: Position the camera on your phone or computer to include your entire face
Lighting: Clear lighting on your face, free of shadows, or overly bright lights
Volume: Be sure the audio is working on your device BEFORE your appointment, turn the volume up.
Make sure you are logged into your GoldCare account ahead of time before your appointment. You can join the “waiting room” for your telehealth call a few minutes before the appointment, as the appointment will start when the provider joins the call.