--- title: Telehealth Video Call Etiquette Tips to Save You Time and Money description: "Recommended Browser: Chrome Background: Neutral Setting: One which allows you and the provider to have a calm and uninterrupted appointment View/Positioning: Position the camera on your phone or compu" --- [Skip to content](https://help.goldcare.com/telehealth-video-call-etiquette-tips-to-save-you-time-and-money#main-content) English Show submenu for translations ![GoldCare Logo-Jan-22-2024-02-15-53-7887-PM.png\]](https://help.goldcare.com/hs-fs/hubfs/GoldCare%20Logo-Jan-22-2024-02-15-53-7887-PM.png?height=50&name=GoldCare%20Logo-Jan-22-2024-02-15-53-7887-PM.png) Open main navigation Close main navigation - English Show submenu for translations - GoldCare Website GoldCare Website Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.goldcare.com/?hsLang=en) 2. [Appointments](https://help.goldcare.com/appointments?hsLang=en) # Telehealth Video Call Etiquette Tips to Save You Time and Money Recommended Browser: Chrome Background: Neutral Setting: One which allows you and the provider to have a calm and uninterrupted appointment View/Positioning: Position the camera on your phone or computer to include your entire face  Lighting: Clear lighting on your face, free of shadows, or overly bright lights Volume: Be sure the audio is working on your device BEFORE your appointment, turn the volume up. Make sure you are logged into your GoldCare account ahead of time before your appointment. You can join the “waiting room” for your telehealth call a few minutes before the appointment, as the appointment will start when the provider joins the call. - [Introduction to GoldCare](https://help.goldcare.com/introduction-to-goldcare?hsLang=en) - [New Membership Sign-Up](https://help.goldcare.com/new-membership-sign-up?hsLang=en#main-content) - [Verification Code](https://help.goldcare.com/new-membership-sign-up?hsLang=en#verification-code) - [Logging into my account](https://help.goldcare.com/logging-into-my-account?hsLang=en) - [Healthcare Services](https://help.goldcare.com/healthcare-services?hsLang=en#main-content) - [Covid Pack](https://help.goldcare.com/healthcare-services?hsLang=en#covid-pack) - [Appointments](https://help.goldcare.com/appointments?hsLang=en) - [Classes](https://help.goldcare.com/classes?hsLang=en) - [Tokens](https://help.goldcare.com/tokens?hsLang=en) - [Intake Forms](https://help.goldcare.com/intake-forms?hsLang=en) - [Pharmacy](https://help.goldcare.com/pharmacy?hsLang=en) - [Settings](https://help.goldcare.com/settings?hsLang=en) - [Messages](https://help.goldcare.com/messages?hsLang=en) - [Family Members](https://help.goldcare.com/family-members?hsLang=en) - [PMA agreement / Code of Conduct](https://help.goldcare.com/pma-agreement-code-of-conduct?hsLang=en) - [Labs and Imaging](https://help.goldcare.com/labs-and-imaging?hsLang=en) - [Cancellation & Refunds](https://help.goldcare.com/cancellation-refunds?hsLang=en) - [GoldCare + Healthshare](https://help.goldcare.com/goldcare-healthshare?hsLang=en) - [Contact Us](https://help.goldcare.com/contact-us?hsLang=en) [![Chill listening crop-3](https://help.goldcare.com/hs-fs/hubfs/Layer_1%20(1).png?width=123&height=24&name=Layer_1%20(1).png "Chill listening crop-3")](https://www.goldcare.com/?hsLang=en) Copyright © 2026, GoldCare