---
title: I am having technical issues with my appointment
description: I am having technical issues with my appointment
---

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# I am having technical issues with my appointment

If you encounter a problem checking in or with the camera/microphone, please email [memberservices@goldcare.com](mailto:memberservices@goldcare.com) immediately, to help resolve this issue before the appointment time. If this issue cannot be resolved by Member Services, you will need to reschedule your appointment. If your appointment needs to be rescheduled due to IT difficulty despite Member Services intervention, you will not be charged the time/tokens for the visit.

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