Tokens are GoldCare's prepaid appointment credits.

- **1 token = $10**
- Your **token balance** is shown in the top bar of your account.
- Tokens **never expire**. Think of them like a gift card or a "forever stamp".
- Buying tokens ahead of time **locks in today's price** if appointment rates go up later.
- You can also pay for appointments directly by card at checkout, without buying tokens first.

## How to buy tokens

1. Log in to your GoldCare account.
2. Click **Get Tokens** on your dashboard, or go to **User Settings → Payments**.
3. Choose how many tokens you want, review your order, and place it.

## How tokens are used

- When you book an appointment, the price is shown in tokens. Your tokens are applied automatically at checkout. See [How much does an appointment cost?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/appointment-costs)
- If you **cancel an appointment at least 24 hours ahead**, or the provider cancels, the tokens go back to your token balance. Late cancellations (under 24 hours) and no-shows forfeit the tokens. See [Cancel or reschedule](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-or-reschedule-appointment)
- Each visit has a set length. **Extra time** requires more tokens and depends on the provider's availability.
- **Earn tokens** by referring friends: each successful referral earns a $10 token. See [Invite & Earn](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/invite-and-earn)

## What happens to my tokens if I cancel my membership?

Use them before your access ends, or contact Member Services and a member of our team will review your options. See [What happens to my tokens if I cancel?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/tokens-when-cancelling)