Your token balance is shown in the top bar of your account.

## Before you cancel

- **Use your tokens first.** Tokens don't expire while your account is active, so you can book the visits you need before your membership ends.
- **Just need a break?** You can **pause your membership for 3 months** instead of cancelling, and keep your tokens for later. See [Can I pause my membership?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/pause-membership)

## Cancelling with unused tokens?

Send us a message in **Messages** or email **memberservices@goldcare.com** and tell us how many tokens you have left. **A member of our team will review your account** and explain your options.

See also: [How do I cancel my membership?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-cancel-membership) and our [refund policy](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/refund-policy).