1. Go to [app.goldcare.com](https://app.goldcare.com/) using **Chrome or Brave**.
2. Click **Forgot Password** and enter the email address on your account.
3. Open the **reset link** we email you (check spam and trash too) and choose a new password.

## Password requirements

At least **10 characters**, including **one uppercase letter, one lowercase letter, one number and one special character**. Avoid using your name.

## Reset email not arriving?

- Make sure you're using **Chrome or Brave**. Other browsers may block the request.
- Check that you entered the email you signed up with. If that email no longer works, contact us to change it.
- If you keep getting "choose a different password" or you've been **locked out**, contact us and our tech team will unlock your account.

Contact: chat at goldcare.com or **memberservices@goldcare.com**.

Logged in and just want to change your password? Click your name (top right) → **User Settings** → **Personal Information** (address, phone number and login).