## Membership fees aren't refundable

As a rule, GoldCare membership fees **are not refunded**, and services that have already been provided by a Prescriber, Advisor or Coach **are never refunded**. Under the PMA, any pro-rated refund of membership fees is decided **only by GoldCare, case by case**. That's why we offer a **30-day free trial** to new members, so you can try GoldCare before you pay. See [Is there a free trial?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/free-trial)

Your membership **renews automatically** until you cancel. To avoid the next charge, cancel **before your renewal date**. You keep full access until the end of the period you've already paid for. See [How do I cancel my membership?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-cancel-membership)

**GoldCare doesn't send reminders before a renewal**, so it's a good idea to note your renewal date. See [Does my membership renew automatically?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/auto-renewal)

## Thinking of cancelling? Consider a pause

If you need a break, you can **pause your membership for 3 months** instead of cancelling. The option is offered when you go to cancel. See [Can I pause my membership?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/pause-membership)

## Think a charge is a mistake?

If you believe you were charged in error (for example, a **duplicate charge**, a charge **after you cancelled**, or a **family plan you didn't choose**), contact Member Services. **A member of our team will review your case** and get back to you.

Please send:

- your **name** and the **email on your account**
- the **date and amount** of the charge (a screenshot of your statement helps)
- your **cancellation confirmation**, if the charge came after you cancelled

Email **memberservices@goldcare.com** or send us a message in **Messages** (click your name, top right → **Messages**), Monday–Friday, 8 a.m.–10 p.m. ET.

## Appointments

- **Cancel at least 24 hours ahead** under **Appointments** to keep the tokens you paid. Late cancellations and no-shows forfeit the tokens. See [Cancel or reschedule](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-or-reschedule-appointment)
- If a visit is rescheduled because of an IT problem our team couldn't fix, you aren't charged for it.
- Concerned about the quality of a visit that took place? Contact Member Services. We review every concern with our clinical director.

See also: [I cancelled but was still charged](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/charged-after-cancelling)