## How your health information is protected

**GoldCare is HIPAA compliant and operates under the rules of its Private Membership Association (PMA).** See [What is the PMA?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/what-is-the-pma)

## Our privacy policy

Read the full policy at [goldcare.com/legal/privacy](https://www.goldcare.com/legal/privacy). Our Terms and Conditions are at [goldcare.com/legal/terms-and-conditions](https://www.goldcare.com/legal/terms-and-conditions). You'll also find both at the bottom of every page in your account.

## Account security

Your account is protected by your password plus a **one-time verification code** sent to your phone (or email) each time you log in. See [How to log in](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-log-in)

Never share your password, verification codes or family-profile PINs with anyone, including people who say they work for GoldCare.

## Your data rights

Depending on your state, you may have the right to access, correct, get a copy of, or delete your personal information. You can:

- submit a request through the **data subject access request** link in the [privacy policy](https://www.goldcare.com/legal/privacy), or
- email **hello@goldcare.com**.

If you close your account, we deactivate it and remove your information from active databases, though some records may be kept as required by law or for fraud prevention.

## Stop marketing messages

- **Email:** click "unsubscribe" in any marketing email.
- **Text messages:** reply **STOP**.
- **Phone calls:** ask us to remove your number from our call list.

You'll still get service messages about your account, appointments and billing.