## The mobile app

There is a GoldCare mobile app, but it has **known problems**, and we're **rebuilding it**. The **new app is expected in January 2027**.

Until then, please use the **website** on your phone, tablet or computer. It has every feature and works best.

## Recommended: the website in Chrome or Brave

1. Open **Google Chrome** or **Brave** (both are free to download).
2. Go to **[app.goldcare.com](https://app.goldcare.com/)**.
3. Log in. See [How to log in](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-log-in)

Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block features such as login codes, scheduling and payments.

## Video visits on a phone or tablet

Install the **Zoom** app before your appointment. Your visit opens in Zoom. See [How do I join my video appointment?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-join-appointment)

## Something not loading?

Refresh the page, make sure you're on Chrome or Brave, and try again.

## Still stuck?

Send us a screenshot in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.