Not sure where to begin? A **Matchmaker** is a member of the GoldCare team who knows our providers. In a short video visit, they listen to what you need and help you choose the right clinician.

## At a glance

- **Length:** 15 minutes, by video
- **Cost:** **free**. Your Matchmaker visit shows **0 tokens** and **"Included in Your Membership"** at checkout. It's also included in the [free trial](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/free-trial).
- **What it's for:** choosing a provider. The visit is informational and educational only. **It isn't medical advice.**

## How to book

1. Log in at [app.goldcare.com](https://app.goldcare.com/) using **Chrome** or **Brave**.
2. On **Home**, click **New Appointment**.
3. Look for **Not sure where to begin?** and click **Discover Your Perfect Match**. (It's offered on every booking step.)
4. Choose a Matchmaker and pick a **date and time** (15-minute slots, shown in your time zone). Click **Continue**.
5. At checkout, tick the **Cancellation Policy** and **Appointment & PMA confirmation** boxes and click **Confirm Payment**. Nothing is charged for a free visit.

Your visit appears under **Appointments**, and we email you the Zoom link. See [How do I join my video appointment?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-join-appointment)

## Tips

- Before the visit, jot down your main health concerns and what you're hoping for (for example, a prescription, a second opinion or a nutrition plan).
- The usual [cancellation rules](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cancel-or-reschedule-appointment) apply. If you can't make it, cancel at least 24 hours ahead.
- If you book another Matchmaker visit later, any price is shown at checkout before you confirm.

**Having a medical emergency or urgent symptoms? Call 911.** The Matchmaker can't help with urgent medical questions.

## Prefer to choose yourself?

See [Prescriber, Advisor or Coach?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/prescribers-vs-advisors) and [How do I book an appointment?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/how-to-book-appointment)

## Still stuck?

Send us a message in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.