Buying a Med-Pack takes a few minutes. The appointment with a provider is part of the pack, so you'll book it as you buy.

**Before you start:** check that the **address on your account** is where you want the pack shipped (**User Settings → Personal Information**).

## Steps

1. Log in at [app.goldcare.com](https://app.goldcare.com/) using **Chrome** or **Brave**.
2. On **Home**, click **Buy Med-Packs**. (Or click **New Appointment** and choose the **Med-Packs** tab.)
3. Choose a pack and click **View details** to see what's inside and the price. See [What does each pack include?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/what-are-med-packs)
4. Continue to buy the pack and **choose a provider, date and time** for the included appointment.
5. At checkout, tick the **Cancellation Policy** and **Appointment & PMA confirmation** boxes and confirm your payment.
6. **Attend your video appointment.** The provider reviews your health history, allergies, weight and height so the medications are right for you.
7. After the appointment, your medications are prepared and **shipped to the address on your account**. Allow **1–2 weeks** for delivery.

## Good to know

- **The appointment is included** in the pack price. Book it through the Med-Pack path, not as a separate Primary Care visit.
- **The pack appointment covers the pack only.** It can't add other medications, labs or imaging. Book **Primary & Acute Care** for those.
- **No substitutions.** Only the listed medications can be received.
- **Shipping to a different address?** Update the address on your account **before** you book (the appointment time will show in that location's time zone), and change it back **after** the appointment.
- **Need medication now?** Book **Primary & Acute Care** and use a local pharmacy instead.

When will it arrive? See [Med-Pack delivery and refills](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/med-pack-delivery)

## Still stuck?

Send us a message in **Messages** (click your name, top right, then **Messages**) or use live chat, Monday–Friday, 8 a.m.–10 p.m. ET. You can also email **memberservices@goldcare.com**.