Logging in takes two quick steps: your password, then a one-time code that proves it's really you.

**Before you start:** use **Google Chrome** or **Brave**. Other browsers (Safari, Edge, Firefox, DuckDuckGo) can block the code or the page.

## Steps

1. Go to **[app.goldcare.com](https://app.goldcare.com/)**.
2. Enter the **email** and **password** on your account and sign in.
3. You'll see **Verify your identity**. We text a **6-digit code** to the phone number on your account. The text reads *"GoldCare Health & Wellness verification code: …"*.
4. Type the 6 digits into the box. Wait for the page to move on by itself.
5. You're in. You'll land on your **Home** page.

## Didn't get the text?

- Wait for the short countdown to finish, then click **Resend code**.
- Or click **Send by email instead** and check your inbox (and your spam and trash folders).
- Use the **newest** code only. Each new request replaces the old one, and codes expire after a few minutes.

## Tips

- **Keep just one GoldCare tab open.** Opening a second login page sends a new code and cancels the first one.
- **On a phone?** Log in through Chrome or Brave rather than the app. See [Is there a GoldCare app?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/mobile-app-and-browsers)
- **Forgot your password?** See [How do I reset my password?](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/reset-password)

## Watch the video

[Using GoldCare for the first time](https://media.goldcare.com/embed/joi4eq0ogl)

## Still stuck?

See [I can't log in or I'm not getting my code](https://chatwoot-web-production-8008.up.railway.app/hc/goldcare/articles/cant-log-in). Or chat with us Monday–Friday, 8 a.m.–10 p.m. ET (live chat on goldcare.com), or email **memberservices@goldcare.com**.