Help Center

New Membership Sign-Up

• How do I sign up to be a member of GoldCare™? What information will I need to provide?
• Who can be a member of GoldCare™?
• What does the membership fee include?
• Does GoldCare™ offer coding for reimbursement?
• What if I have employer insurance?
• Policy Regarding Medicare Issues

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Signing-in to my GoldCare™ Account

• I forgot my password, how do I recover my account?
• Is my account secure?

My account

• How can I edit my personal information?
• Why do we use a nickname?
• How do I change my date of birth and/or phone number?
• I have access to my account, but I’d like to change my password.

Member PMA / Code of Conduct

• What is a PMA?
• Why is there a PMA and Code of Conduct?
• Why is GoldCare not a HIPAA-covered entity?

Appointments

• How do I schedule an appointment?
• How do I schedule an appointment for someone on my family plan?
• How do I join my appointment?
• When does the appointment end?
• Can I rate the appointment?
• What do I do if the provider is late or does not show up?

See all 13 articles

Intake Forms

• How do I fill out my intake form?
• Where do I find my filled out intake form?
• Do I need to complete the intake form before my appointment?

Family Members

• How do I add a family member?
• How do I edit or delete a family member?
• How many family members can I add?
• Do all family members have to sign a PMA?

Medical Services

• What services are provided?
• How do I choose a provider?
• Is pediatric care available?
• What about catastrophic care?
• What about hospitalization?
• Can I keep my "regular" doctor?

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Tokens

• Why does GoldCare™ use tokens?
• How does the GoldCare™ token system work?
• What services can I use GoldCare™ tokens on?
• What is the cost of GoldCare™ tokens?
• How do I purchase GoldCare™ tokens?
• Do GoldCare™ tokens expire?

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Pharmacy

• How do I choose a pharmacy?
• What are Freedom Pharmacies?
• What if I want to use a chain pharmacy?
• How do I search for a pharmacy?
• What happens if the prescription was sent to my pharmacy, but the pharmacist said they did not receive it?
• My pharmacy is out of stock on my medication. Can I go to another pharmacy? 

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Classes

• How do I register for a class?
• How do I join a class I have registered for?
• Does each class occur weekly?
• If I register for a class, am I registered for one time only, or am I registered for each week?
• What happens if I cannot make the class?
• How do I cancel my registration? If I cancel, will I be able to attend again another week?

Messages

• How do I check my GoldCare™ inbox?
• How do I send a message, and who can I send messages to in my portal?
• Is my GoldCare™ email connected to my personal email?
• What types of messages will I receive in my GoldCare™ inbox?

Labs and Imaging

• What if I need labs ordered?
• What if I need imaging ordered?
• What if my state does not have Green Imaging?

Drive

• What is my drive?
•  Why should I use my drive?
•  How do I use my drive?

Cancellations & Refunds

• Can I get a refund for an appointment that occurred?
• What is the policy for membership cancellation?
• How do I refund my membership?

GoldCare+

• What is GoldCare+ HealthShare?
• Is GoldCare+ legal?
• How does GoldCare+ handle medical claims?
• What if I have an insurance policy in addition to my GoldCare+ membership?
• Do all the monthly contributions go towards member's medical expenses?
• Will GoldCare+ share medical costs incurred outside the United States?

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